Included Features at No Additional Cost
- 24/7 answering service
- First ring pick up of every call
- Caller ID on every message
- Customized pre-recorded greeting including options such as office hours, directions to office, etc., in English and/or Spanish
- Call recording and storage for up to 2 ½ years
- Spanish-speaking operators available on every shift to handle callers requiring Spanish fluency
- Local call forwarding number for every practice regardless of location—no toll charge!
- Automated check-in and check-out
- Web interface allows customers to post on-call schedules, alert dispatchers, manage contact lists, and view messages on the Anserve website
Texting and Messaging
- All messages faxed or e-mailed daily or more often if required
- Text messaging to all cell phones and hand held devices including BlackBerry, iPhones, iPads, and Android devices
- SMS (short message service) technology – the fastest technology in outgoing text messaging available! No more phone calls to confirm receipt of messages – you simply reply to us by text messages.
- Pinnacle Secure Texting – HIPAA compliant
- Assigned account manager to assist in account set up, answer questions, and handle account issues
- Shift manager on every shift always available 24/7 to handle account issues
- Administrative time to make changes in instructions, set up accounts, etc.