For the vast majority of businesses today, their customers expect 24/7 availability. This goes well beyond any operating hours of a brick and mortar location and even the limited interaction of an online presence. Consequently, the best way to improve your 24/7 business is by using a contact center.
Regardless of whether your business provides products, services, or both, it can appear to be an insurmountable task to become a 24/7 business. Many business owners are reluctant to make the change because they feel that they (or their employees) must be available at all hours of the day and night to accomplish this. Plus, they fear it will not yield growth in their business. This conventional way of thinking may have once been true in a time when it was both expensive to provide 24/7 service and uncertain if a business would experience any benefits from it. However, those days are long gone.
Today, working with a call center that can partner with your business can make the 24/7 business an inexpensive and fairly simple reality with a little planning. Business owners need to make decisions about product or service details for the live agents answering customers’ calls by phone or online. This can of course include the potential for order fulfillment and support. If you provide services that can be considered emergencies, then the call center agent can provide information relays via text message, secure messaging, or voicemail directly to a number of your choosing.
You spend valuable dollars on advertising to attract new customers. The last thing you want is for them to hit a dead end when try to contact a live person after official business hours. Customer service, and by extension, customer satisfaction begins with the first moment of contact. That’s why a call center provides knowledgeable, prompt, and courteous representation that appears to be a part of your business.
At Anserve, we specialize in providing after hours answering services and virtual receptionists that can represent your business just as you would. For information, sales, order fulfillment, service appointments, and more, we can keep you connected to your customers at any time, day or night.
Our ability to do this inexpensively with skilled and courteous agents who have access to the latest technology means that every customer interaction works to retain current customers and turn first encounters into new customers. Give us a call to learn how these call center services can turn your business into a 24/7 business that maximizes sales and the bottom line.