Help Desk Managers

Is your Help Desk in need of its own help?
Weekends? After hours? Business hours?

Anserve America has solutions that can effectively reduce your costs to answer calls on weekends, after-hours and even on holidays.

Our plans start at $67.95 and include 30 minutes, then charge $.75 for each added minute. We can take care of your help desk calls with our trained operators. We can then contact the appropriate customer service representative or duty technician at any time, whether it is on holiday, weekend or simply after normal business hours.

Anserve America will take full responsibility for finding your duty technician or CSR or their back-up duty person. We will continue to locate the right person until they are found and directed to fix the customer’s issue. We also record the message from the customer and send it to you via email or fax along with the technician contacted to handle the issue. These messages come in each morning so that you know what happened over night and what actions were taken.

Call us now to discuss plans and find the right solution for your company. We have hundreds of satisfied clients located through the USA, some Fortune 500.

Testimonials

Quintum Technologies, Eatontown , New Jersey

Michael Medici, Director of Customer Service, recently wrote to our Office Manager, Terry.

“First, I would like to thank you and your staff for your services as we have had no problems with them during the tenure of our relationship. They handle our customers in a professional manner and have followed our procedures correctly.”

Equipment leasing organizations, computer consultants, internet providers, software providers, and contractors have seen the benefit of using the Anserve staff to effectively and efficiently handle Help Desk calls with our responsive, live operators trained for the specific tasks.

The operators of Anserve can help your company offer Warranty service and 24 hour response to any Help Desk needs.

Call Bob Ward at 1-800-980-9770

Features of our Help Desk, Nationwide Answering Service, Medical, and Order Taking include:

  • Each call will be answered in your company’s name
  • Call in to get your messages anytime using our toll free number or they will be sent via email or fax, for free
  • Services are available 24/7
  • Bilingual operators available
  • Monthly plan includes messages or orders sent to you daily via fax or email

Prominent features of Anserve America

  • Pick up each call exactly on the first ring and answer with a greeting customized to your organization
  • Clear quality of calls to ensure precise communication
  • Services offered 24/7
  • Text messages can be sent to any mobile device
  • On-call schedules handled through automation
  • Check-in and check-out handled through automation
  • All messages sent to you via email or fax for free
  • Each message will contain caller ID
  • Forward calls to Anserve toll free number for free

Give your Help Desk the help it needs now!