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ANSERVE AMERICA - A Second Generation Family Business

The addition of Rob Ward heralds the second generation to enter the Ward family business. 

 

Anserve America has provided 24-hour answering, order taking, and appointment services to commercial and medical customers since 1968.  Housed in its own modern 12,000 square foot office building, it provides reliable and resourceful service utilizing state-of-the-art digital Pinnacle hardware, software, and the world renowned CenturiSoft voicemail system. 

BOB WARD 

Bob Ward is an entrepreneur who has founded and managed twenty companies including marketing consulting, armored trucking, construction, publishing, printing and real estate management.  Prior to devoting full time to ANSERVE AMERICA, he was President and CEO of Carelli, Glynn & Ward Advertising,  which was ranked as one of the ten largest advertising agencies of the 800 in New Jersey for over a decade.  Bob’s expertise is in Marketing and Financial management.  He holds a BA from Yale University and completed an MBA program at New York University.  Bob served as an enlisted man in the U.S. Marine Corps and as a Captain in the U.S. Army. 

NANCY WARD 

The Ward’s purchased their first answering service in 1968.  Prior to that time Nancy had a career in publishing and was one of the first women registered representatives and brokerage office managers on Wall Street.  During her 44 years as Owner and Manager of ANSERVE AMERICA, Nancy has worked with the original N.J. Bell switchboards, “semi-computerization”, and modern state-of-the-art paperless computerized equipment.  Her expertise is in personnel management, customer relations and system maintenance.  She holds a BA from Wellesley College and has been listed in Who’s Who in American Women and Who’s Who is America since 1985. 

ROB WARD 

Rob represents the second generation of the Ward family at Anserve.  He has had three years experience with ADT marketing security systems to businesses.  Prior to ADT, Rob spent 1 ½ years with Enterprise Rent-A-Car.  He graduated from their executive training program and worked in sales and retail office management.  Rob has a dual degree in Marketing and Finance from the Smith School of Business at the University of Maryland.

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Specialized Services

Contractors

Disaster Alert Programs

Help Desk Managers

Hospitals and Clinics

Order Taking

Private Medical Offices

Professionals

Real-Estate Managers

Small Businesses

Hospitalist Answering Services

 

Testimonials

  • Bergen Institute of Medicine

    “We have used Anserve for over 25 Years. We feel they have given us competitive pricing, dependable service and have been responsive to our needs”
    -Gloria Friedberg (Practice Administrator)

  • Stem Brothers

    "Our relationship with Anserve is one of consistent reliability. When I leave my office each evening, I know my after-hours emergency phone calls are handled in a professional and courteous manner, exactly the same way our customers are accustomed to during our normal working hours!"
    -J.D. Stem

  • Mountainside Hospital Family Practice

    “Susan and I have always appreciated their excellence in the customer service they provide the residency.”
    -Ann Marie Jones (Residency Coordinator)

  • Renewal By Andersen-Long Island

    “Anserve’s scripting technology adjusts to our time critical needs. We also have been happy with the quick response by Anserve management when we need to make an account change or add additional accounts”
    - Michele Zezima (Operations Manager)

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Options and Add-Ons

Toll Free Number

Grow your own business with a low cost 800 number.

Voice Logger

Now every conversation is recorded for your protection!

Message Storage/Retrieval

Keeps all messages and call records for 90 days.

First Ring Pick-Up

Answered on first ring -  Programmed announcement of your choice.

Automated Call Screening

Voice Mail option provides automated screening of incoming calls.

Local & Nationwide Paging

Stay in touch. Nationwide paging anytime anywhere.

Real-Time Appointments

Accept real-time, online appointments on a shared Anserve web page.

Appointment Confirmations

Send us your daily confirmations. We will make the outgoing calls and send you a report.

Mail Boxes

Five multi-voicemail boxes for the price of one.

Two-Way Text Messaging

Five multi-voicemail boxes for the price of one.

Text Messaging

Text messaging to cell phones,

Blackberry, pagers etc.

 
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