ANSERVE FEATURES   -  Go Back

The following features are included in every rate plan at no additional cost:

• 24/7 answering service

• All messages faxed or e-mailed daily or more often if required

• First ring pick up of every call

• Text messaging to all cell phones, personal digital assistants (PDAs), and hand held computers including BlackBerry, IPAQ, PalmPilot, Sidekick, Palm Treo, and others

• Automated check-in and check-out

• Customized pre-recorded greeting including options such as office hours, directions to office, etc., in English and/or Spanish 

• Customized call screening

• All conversations recorded and stored for 2 ½ years in case of the “he said, she said” insurance company or malpractice suit issues 

• Spanish-speaking operators available on every shift to handle callers requiring Spanish fluency 

• Local call forwarding number for every practice regardless of location—no toll charge!       

• Assigned account manager to assist in account set up, answer questions, and handle account issues 

• Shift manager on every shift always available 24/7 to handle account issues 

• Administrative time to make changes in instructions, set up accounts, etc.

• Caller ID on every message

• Customized scripting on every account

• Automated scheduler for all on-call schedules

ANSERVE OPTION

Personal Mailboxes with notification are now available. This is a very convenient way for doctors and staff of hospitals and larger practices to communicate with each other internally without the time and cost of using a live operator.  Your personal mailbox will automatically page you when you have messages.  A very affordable $10.00 per month per mailbox.

Call Bob Ward at 1-800-980-9770

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