Anserve’s Quality Assurance Program

Anserve Quality Assurance Program

Anserve has a continuous year-round operator testing program provided by our national industry association, Association of TeleServices International (ATSI). The test evaluates the operator on each of 22 call components including manners, grammar, voice quality, positive attitude, and following customer protocol. The testing is done by Anserve’s permanent six-person Quality Assurance Team. A team member listens to five randomly-selected call recordings per operator for each test. Every operator is tested 26 times per year. A grade of 80 is required for passing. High scorers are rewarded with bonuses and prizes, and low scorers are required to have immediate remedial training and re-testing. Managers are tested the same as the operators. New employees begin being tested as soon as they leave Anserve’s intensive training program.

Anserve’s Quality Assurance Program is designed to assure that operators meet the exacting call-handling standards of ATSI and provide the highest quality of service to Anserve customers.

Specialized Services

Contractors

Disaster Alert Programs

Help Desk Managers

Hospitals and Clinics

Order Taking

Private Medical Offices

Professionals

Real-Estate Managers

Small Businesses

Hospitalist Answering Services

Testimonials

Bergen Institute of Medicine
“We have used Anserve for over 25 Years. We feel they have given us competitive pricing, dependable service and have been responsive to our needs”
-Gloria Friedberg (Practice Administrator)
Stem Brothers
"Our relationship with Anserve is one of consistent reliability. When I leave my office each evening, I know my after-hours emergency phone calls are handled in a professional and courteous manner, exactly the same way our customers are accustomed to during our normal working hours!"
-J.D. Stem
Mountainside Hospital Family Practice
“Susan and I have always appreciated their excellence in the customer service they provide the residency.”
-Ann Marie Jones (Residency Coordinator)
Renewal By Andersen-Long Island
“Anserve’s scripting technology adjusts to our time critical needs. We also have been happy with the quick response by Anserve management when we need to make an account change or add additional accounts”
- Michele Zezima (Operations Manager)