Anserve America’s Staff

Anserve’s staff of 82 is carefully chosen for their competency, courtesy, and skills in dealing with your customers or patients. Caring personal service is so important and truly hard to find these days. We firmly believe that our success is based on our commitment to telephone answering excellence.

Operators

Every operator is carefully screened for voice quality, grammar and elocution as well as appropriate work experience and emotional maturity. Every operator must undergo a rigorous 80 hour training program under our professional trainers. Training includes efficient call handling techniques, courtesy, knowledge of customer accounts, use of medical dictionaries and basic Spanish terminology. All operators must pass a rigorous written and oral exam administered by Anserve managers after six months of service.

Management Team

The management team runs the operator staff and is responsible for the day to day operation of the call handling and data storage equipment. The team is composed of our general manager Terry Conklin, senior managers Maureen Caracciolo and Holly Horne and six shift managers.

Shift Managers

There are shift managers on duty 24/7 to immediately answer questions or solve problems. You will never be told “someone will call you back tomorrow”. Shift managers must be experienced, exemplary operators before qualifying for management training. All shift managers go through an intensive six month training program which includes training in problem solving, Anserve’s equipment and system, customer issues and personnel management. They then must pass a four hour written and oral exam by senior management staff.

Administrative Team

The administrative team is responsible for providing Anserve marketing, sales and advertising as well as financial management, bookkeeping, billing, accounting and clerical support. The team includes our office manager Karen Okul, comptroller Eleanor Napoli and administrative assistants Linda Shoebridge and Anita Cerbone.

Anserve America Office

This is the office building dedicated solely to Anserve America, our staff and our equipment.  Anserve America was founded in 1968 and has been owned and managed by the Ward family since inception. Anserve provides state-of-the-art telephone answering, order taking, voice mail, paging, appointments, Internet and other communication services to medical, commercial, and governmental customers--80% within New Jersey and the balance throughout the United States and overseas.