All Anserve Features Are Included in Every Plan

General

  • 24×7 answering service
  • First ring pick up of every call
  • Caller ID on every message
  • Customized Greeting, Scripting and Message Delivery
  • Submit FAQ’s via phone tree and/or Live Agents (ex: office hours, directions, accepted insurance, available forms of payments)
  • All calls recorded and stored digitally for up to 2 ½ years- No Fee for retrieval!
  • English and Spanish-speaking Agents available 24×7
  • Local call forwarding number, regardless of location
  • Web portal allows clients to change on-call schedules, view messages, communicate with Anserve, manage contact lists
  • Email Monitoring: Allow Anserve to prioritize incoming emails and redirect them according to the established protocol
  • Overflow: If your reception is overwhelmed, talk to us about support DURING business hours

Messaging Delivery

  • All electronic message delivery is included
  • A Daily Summary of messages increases accountability
  • Text Messaging via SMS (short message service) – No longer just for friends & family
  • Secure Text Messaging – HIPAA compliant in the form of an encrypted text message
  • Anserve integrates with 3rd party Applications – Have your messages distributed to a group and/or entered directly into your CRM or EHR.

Administrative

  • Direct Dial to an assigned account manager for set up, questions, and day-to-day needs
  • A Shift Manager available 24×7 to assist with Client needs and Live Agent queries
  • Administrative time to make changes in instructions, set up accounts, etc.
  • Simplified Billing: Anserve offers a modern strategy and avoids pages of industry jargon
  • Anserve carries a Cyber Liability Insurance program

Anserve is a multi-year, international, industry award-winning company and, in order to repeat such status, our agents are monitored on a monthly basis and graded in over 22 different categories.

Additional Charges Apply:
Should your demographics call for language needs beyond English and Spanish, we offer a translation service with over 200 languages in tow.

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