Anserve Features

Included Features at No Additional Cost

Phone

  • 24/7 answering service
  • First ring pick up of every call
  • Caller ID on every message
  • Customized pre-recorded greeting including options such as office hours, directions to office, etc., in English and/or Spanish
  • Call recording and storage for up to 2 ½ years
  • Spanish-speaking operators available on every shift to handle callers requiring Spanish fluency
  • Local call forwarding number for every practice regardless of location—no toll charge!
  • Automated check-in and check-out
  • Web interface allows customers to post on-call schedules, alert dispatchers, manage contact lists, and view messages on the Anserve website

Texting and Messaging

  • All messages faxed or emailed daily or more often if required
  • Text messaging to all cell phones and hand held devices including BlackBerry, iPhones, iPads, and Android devices
  • SMS (short message service) technology – the fastest technology in outgoing text messaging available! No more phone calls to confirm receipt of messages – you simply reply to us by text messages.
  • Pinnacle Secure Texting – HIPAA compliant

Administrative

  • Assigned account manager to assist in account set up, answer questions, and handle account issues
  • Shift manager on every shift always available 24/7 to handle account issues
  • Administrative time to make changes in instructions, set up accounts, etc.
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Testimonials

Visiting Nurse of Central Jersey

We have been with Anserve since 2003. Our calls are of a sensitive nature. Time is of the essence. Anserve has brought us from the basic paging system to the latest technology of SMS messaging which allows us to respond quickly. Everyone is pleasant and courteous. The managers are very attentive to our needs and quick to respond to any concerns.

Ann M Healy (MSN RN Manager of Extended Hours)


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