In a world increasingly dominated by artificial intelligence (AI), one question is on every business owner’s mind: Can AI replace human interaction when it comes to customer service?
As a trusted 24/7 answering service, Anserve has a front-row seat to the evolution of communication tools and we’re here to tell you the answer is still a resounding no.
Ready to Make Every Call Count? Contact Us
AI Has Come a Long Way, But It’s Still Not Human
With the rise of ChatGPT and AI-powered voice assistants, it’s tempting to consider replacing live agents with automated solutions. While AI can handle simple inquiries and automate repetitive tasks, it falls short in one crucial area: human connection.
A recent article in The New York Times highlights how even tech enthusiasts and business leaders are recognizing the emotional and relational gaps in AI-driven conversations. AI can mimic tone and grammar, but it still lacks the empathy, adaptability and decision-making that real people bring to customer interactions.
Why Human Call Center Agents Are Still Essential
At Anserve, we understand that every call matters especially in high-stakes industries like healthcare, property management, HVAC-R and restoration services. That’s why businesses trust our professional live agents to:
- Listen actively and respond with compassion during emergencies
- Understand context and nuance in complex client requests
- Think critically and escalate issues appropriately
- Build trust with your customers by providing a real voice on the line
These are things AI simply can’t do; at least, not yet.
The Problem with AI-Powered Answering Services
Many businesses that turn to AI call answering solutions end up facing frustrated customers, missed leads, and damaged reputations. According to recent research, 80% of callers will hang up if their call isn’t answered by a live person. That’s a huge risk for any business that relies on customer communication.
AI may save a few dollars in the short term, but the long-term cost of poor customer experience can far outweigh the initial investment.
Real Conversations Drive Real Results
At Anserve, we pride ourselves on offering live 24/7 answering service support from trained, empathetic professionals. Our team becomes an extension of your brand, fielding calls, providing timely information and ensuring no customer is left unheard.
While AI continues to evolve, there’s no substitute for the warmth, judgment and reliability of a real human voice.
AI may be changing the world, but when it comes to customer service and call answering, human connection still wins.
If your business values customer loyalty, trust, and satisfaction, partnering with a live answering service like Anserve is not just smart…it’s essential.
Talk to a Real Person — Contact Us Now
New York Times Article Reference: https://www.nytimes.com/2025/05/05/technology/ai-hallucinations-chatgpt-google.html
Director of Business Development
With over 25 years of experience, Peter oversees the marketing, sales and account management for Anserve. He is an expert in customer service and strategic business growth, leveraging his knowledge to help businesses optimize revenue using efficient procedures.
