While homes have been the focus of much of the seemingly increasing natural disasters of the last few years, businesses have certainly been hard hit as well. In the aftermath of floods, fires, hurricanes and other disasters, businesses must still be able to have incoming and outgoing communication with customers in order to get back on their feet financially and operationally. It is imperative that every business has a disaster plan in place that includes a telephone answering service to keep that communication flowing.
Today, even local businesses have customers that are far from their doorstep. All of these customers could be completely unaffected by any disaster that befalls the business and hampers their ability to provide customer service by phone. On the other hand, the business’s products or services may be in more demand or vitally important to its local customers just after a natural disaster. Now, the natural disaster has become a customer service crisis where the businesses’ customers will immediately look elsewhere for the services and products that were once supplied by the business in question.
A quality telephone answering service can provide solutions that can be put in place before a disaster happens so as to maintain customer communications in a seamless fashion. The key lies in the service provider’s ability to route calls away from the disaster areas in order to maintain business continuity with the business’ customers.
This can mean a virtual answering service to provide an informed, friendly, and prompt live voice to answer questions, route calls, and even fulfill orders. In the case of service providers, the telephone answering service can provide emergency dispatch solutions. These and other types of businesses that must maintain contact with customers can take advantage of flexible message delivery via email, text or directly to cell phones that have been designated.
While disaster preparedness plans have the safety of people as its primary goal, it must also have actionable contingency plans to safeguard businesses and their relationship with their customers. Businesses can create a protocol with staff contact numbers that is either situation or need dependent.
In addition, they can also create fully realized digital data sheets for services and products as well as access plans for placing and fulfilling order remotely. In this way, businesses can ensure that their customers will be taken care of promptly and professionally regardless of their immediate ability to field customer calls, no matter what the circumstances.