Category: Phone Answering Services

Top 3 Reasons Call Answering Services Benefit Tradespeople

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Most tradesmen will tell you that one of the biggest problems they face is missed calls. These tradesmen are contractors, craftsmen, plumbing experts, electricians, and HVAC specialists. Many of these tradesmen work alone and must advertise their mobile number.  This … Continue reading

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Why Our Clients Use Call Answering

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Customers today want to speak to a live human being when they are calling. Machines typically frustrate callers and are very informal, leaving people uncertain if they should expect to hear back from anyone. Most companies aren’t available all hours … Continue reading

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Outsource Call Answering Provides Effective Affordable 24/7 Coverage

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Staying flexible and dynamic in today’s digital environment creates the need to outsource call answering.    Most companies consider themselves intelligent.  However, the really ‘smart’ companies know they need to offer a full range of contact options for clients and leads: … Continue reading

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Businesses with Odd Hours Can Fill the Gaps in Their Customer Service with An Answering Service

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It’s been years since “typical” business hours were from 9:00 am to 5:00 pm. Not only are we seeing more businesses that run up to 24 hours, but we’re also seeing businesses with inconsistent hours day-to-day, Monday through Friday. For … Continue reading

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The Difference Between a Call Center and a Professional Answering Service

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The terms “answering service” and “call center” are often used interchangeably despite the distinct differences in the their structures and purposes. Depending on the type of calls your business needs to mange, and the experience you want your customers to … Continue reading

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