About Anserve

From small startups to household brand names, Anserve Inc has provided its professional range of answering services to a diverse business community since 1969. Anserve has always been a family business. We own and maintain a 12,000 square foot building with a staff of over 100 employees.

Anserve Team

We go beyond just answering calls. We deliver reliable, personalized, and professional support that helps your business thrive.

Customized Scripting

Tailored scripts designed specifically to meet your business needs.

High-End Technology

To ensure we capture exactly what you need.

Trained Agents

All agents receive regular training on HIPAA, customer service, and breach prevention.

International Industry

Managing over 10,000 calls per day with the ability to speak over 200 languages.

Building a great company with compassionate people to deliver amazing results.

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CEO & Founder

Bob Ward

As CEO and Founder of Anserve, Bob Ward provides an extensive set of skills and leadership to the company. His expertise in marketing and finance led to the founding of numerous companies in his professional career, one of which was ranked as one of the ten largest advertising agencies in NJ for over a decade. Bob is directly involved with setting the company strategy and is the pilot for company growth at the client level. He holds a BA from Yale University and completed an MBA program at NYU. Bob served as an enlisted man in the US Marine Corps and as a Captain in the US Army.
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VP & Founder

Nancy Ward

Prior to purchasing their first answering service in 1969, VP and Founder, Nancy Ward was an associate editor in the Trade Book Division of a leading New York publishing company and was one of the first female brokerage managers on Wall Street. From working with the NJ Bell Switchboards to overseeing the digitization of Anserve, Nancy has experienced all evolutions of the Telephone Answering Service industry. Her expertise is in personnel management and customer relations. Nancy holds a BA from Wellesley College and has been listed in the ‘Who’s Who in American Women” since 1985.
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President

Rob Ward

Rob represents the second generation of the Ward family at Anserve. As President of Anserve, Rob oversees all current operations cementing Anserve’s position as the largest answering service in New Jersey. Rob is highly regarded in the industry and is tasked with preparing the company for trailblazing growth vis-a-vis the use of technology in tele-services. Rob has a dual degree in Marketing and Finance from Smith School of Business at the University of Maryland.

Shape the Future of Customer Support!

Explore rewarding career opportunities and grow with a company that values your skills and ambition.

SSO
Why Single Sign-On (SSO) Is Important for an Answering Service Client

Why Single Sign-On (SSO) Is Important for an Answering Service Client

Restoration Emergencies Don’t Follow Business Hours—Your Phones Shouldn’t Either

Restoration Emergencies Don’t Follow Business Hours—Your Phones Shouldn’t Either

anserve blog how hvac comapnies lose jobs after hours and how to capture every emergency call
How HVAC-R Companies Lose Jobs After Hours, and How to Capture Every Emergency Call

How HVAC-R Companies Lose Jobs After Hours, and How to Capture Every Emergency Call

anserve blog can an answering service schedule appointments in your calendar
Can an Answering Service Schedule Appointments in Your Calendar?

Can an Answering Service Schedule Appointments in Your Calendar?

anserve blog questions to ask before hiring an answering service
Questions to Ask Before Hiring an Answering Service

Questions to Ask Before Hiring an Answering Service

Answering Services for Cities Around the Country

Anserve is an answering service based in Butler, NJ with cutting-edge technologies to provide clients with 24/7 call answering services in all fifty states.

anserve locations map