#1 Call Answering Service For Small Business

99.99% Uptime

Award-Winning Company

Live Answering Service for Small Businesses

  • Answering Services Since 1969
  • Operators Based in North America
  • 24/7 Live Answering Service
  • Customized Scripting & Call Handling
  • Live Web Chat Customer Service
  • Book Appointments 24/7
  • Vacation Coverage
  • Affordable Call Answering Plans
bilingual woman headset computer
15,000+
Calls Answered Per Day
19%
Increase Of After-Hours Calls Since 2020
75%
of People Do Not Leave Voicemails

Why Invest in Anserve’s Call Answering Service For Small Business?

24×7 Live Phone answering

24×7 Live Phone Answering

Call Recording

Call Recording

Simplified Billing Solution

Simplified Billing Solution

24×7 Live Answering Service for Small Business

HIPAA Compliant Text Messaging

Bilingual Human Agents

Bilingual Human Agents

100% US Based Operators

100% US Based Operators

Appointment Scheduling

Appointment Scheduling

Email Monitoring

Email Monitoring

First Ring Pick Up

First Ring Pick Up

See our list of FEATURES and CONTACT US today!

business meeting

Small businesses must be responsive and prepared to meet the needs of customers in today’s 24×7 competitive environment. We all live in a world where information is a click away. How will you handle your one opportunity to make a great first impression?

That’s where a live answering service for small businesses comes in.

For over 50 years, Anserve has been offering customized answering services to small and large businesses. We guarantee caller satisfaction by providing highly trained support and quality customer experience.

Affordable Call Answering Service for Small Business

The very first contact a potential client has with your company should create a good impression. Every phone caller should receive courteous, professional service. Many small businesses use an automated voice mail service and this can actually negatively impact your company’s first impression. According to Forbes, 80 percent of people do not leave a message on an automated answering device. This is often a missed opportunity for a small business. A live answering service agent will not only answer your calls professionally, they will also use discretion and tact to make a courteous first impression for your company. Anserve’s call answering service for small business is efficient, professional, and affordable, and maybe the answer your business is looking for.

If your business has a small budget to handle administration, you may be interested to note that our small business answering services start at just $50.00 per month with solutions customized for your needs.

Appointment Scheduling Services
24 Hour Emergency Answering Service

Scalable Answering Service is Made for Your Needs

  • Unique To Your Business: We own and maintain a 12,000 square foot building with a staff of over 100 employees, which means [no matter what your call volume] we can handle it. We follow your business-specific scripts and protocols as we communicate with your customers. We understand the unique needs of small businesses which is why we provide customization based on your specific business needs.
  • Professional Multilingual Agents: We train our agents and incentivize them to always keep your brand in mind while on the phone with your clients. Do you measure how many times your employees use “please” or “thank you” while answering the phone?? We do. Our answering service agents are fluent in other languages also. So, your business can attract non-English speaking customers also.
  • Electronic Messaging: Anserve offers many different options for electronic communication of your important messaging. From simple to complex needs, our highly trained personnel are ready to assist you, and your clients, regardless of your business sector.
  • Outsource as Much or Little as You Need: We can outsource your administrative assistants, customer support, and more.
  • 24/7 Connection Without Any Additional Costs: It keeps you connected with your customers around the clock without incurring costs in the hiring process.
  • Customize or Change Your Plan Anytime: You can upgrade, add or subtract any service features at any time, based on your business needs,seasonality, call volume, or emergency situations.
  • Other Answering Service Features:
    • Screen incoming calls
    • Elevate priorities
    • Manage communication between departments
    • Coordinate appointments and cancellations

Our prime goal is to make a long-term partnership with your company, allowing you to grow with the confidence that we are here to provide you with superior live answering service for small business you can count on.

How Anserve Helps Small Businesses Grow

Customers expect personalized experiences when connecting with brands. Talking with customers over the phone establishes a positive image of your company and provides a personal level of interaction.

  • Save Money: It is not always possible to allot money to other things when you are running a business and especially when your business is growing. So, a better and cost-effective alternative than hiring extra staff is to hire a call answering service to manage your small business. There is nothing hidden in our pricing. The cost of our live answering service for small businesses is significantly lower than a receptionist working out of your office.
  • Your Business Never Stops: The lights in Anserve’s operation never go off. Our 24/7 live answering service for small businesses throughout the country; extending your availability into holidays and weekends, regardless of weather or power-related issues.
  • Appointment Booking, Order and Billing Management: Our business phone answering service agents will integrate with your brand to schedule, modify, or cancel appointments, place orders, order processing, track shipments, process payments, respond to billing inquiries, and do anything else you can think of. We will answer every call as though we were in your office, using your procedures.
  • Build a Good Reputation In The Marketplace: By using a live answering service for small business, your customers have a perception of a larger, well-organized business. You’ve now removed the first layer of doubt regarding whether or not you can manage their needs. Anserve understands your market and maintains consistency with your brand, customer communications are handled in an intelligent and efficient manner.
  • Retain Customers Through Quality Customer Service: Anserve has customized answering services that will benefit any type of small business. We customize our answering services for your industry and your company. Many phone call answering services for small businesses say they are committed to superior customer service, but we can prove it with our testimonials from real small business owners.
  • Improve Revenue With Our Proven Customer Care Record: We’ve been in the business since 1969 with a proven track record of superior customer care. We’ve helped small businesses decrease expenses and improve revenue. Compare our phone answering service for small business to other call centers, compare our reputation, and talk to our customers. We know you’ll be satisfied.
  • Dedicated Agents: Anserve is dedicated to helping your company grow. We deliver professional, courteous call answering service for small business’ to fit your budget. Using the latest communications technology, Anserve’s trained and knowledgeable live agents greet your callers with the customized approach that you have approved.

Testimonials

As you listen and read our testimonials you will notice how our 24/7 call answering services agents treat their customers’ businesses like their own and become an extension of the business. Our agents become your reception, the first line of customer service, schedulers, and logistics solutions and they do it 24/7 with ease and professionalism.

FAQs About Call Answering Service for Small Business:

Hire the right small business answering service by finding answers to the following questions:

  • Do they provide live answering services?
  • Do they provide flexible or customizable options?
  • Do they provide holiday or emergency answering services?
  • Do they provide multilingual answering services?
  • Quality Customer Support: We care for our customers as your business does. Therefore, we take it seriously when it comes to your customer’s needs and help to build a good relationship with your business.
  • Cost Saving: In addition to saving money in your budget for hiring additional employees, you can hire our live answering service for small businesses on an on-demand basis. This way, you only have to pay for the time we handle your business calls.
  • Customize Services: You can set up our answering service plan according to your small business needs. You can also add additional services, such as scheduling appointment, reminders, or billing services as needed

If you feel like your business has been gradually experiencing higher and higher call volumes for sales or customer support, this is good news! Your business is growing. Now you need a call answering service for your small business to help you to manage customer calls, and retain existing customers. Now, it’s time to select and set up a live answering service for your small business with the right plan.

For small businesses that are service providers ranging from plumbers, electricians, and construction to HVAC and beyond, taking on or missing customer communication during work hours can cost a lot of revenue during the course of a day. This becomes an even more costly venture during the holidays when every appointment is an “emergency.” In these situations having a live answering service for small businesses can truly save your back.

Contact Anserve’s Live Answering Service for Small Business Today

Anserve provides excellent LIVE assistance in support of your team, any time of day or night. Missed calls result in missed opportunities. Addressing customer requests in a timely fashion directly influences customer retention, lead captures, and business growth.

Call our offices at (800) 980-9770 or contact us.