Property emergencies can happen in the middle of the night, applicants want to check out potential rentals during weekends and holidays, renters call in issues during lunch breaks. As a property manager, you need to be prepared for ALL types of calls at ALL times. However, it can be expensive to hire a property manager to be on-call outside of normal business hours. When you add up the cost of keeping staff on call around the clock, it is cost-prohibitive to have a dedicated employee for such hours.
Property management is a full-time, around-the-clock business. Property managers need to be available at all times. However, having employees working 24/7, ready to answer calls when they come in, can quickly add up. An answering service for property management can help relieve some of the burdens. Anserve’s call center agents work around the clock to provide quality customer service to your clients. Our facilities are always open and are even designed with built-in gas-powered generators to ensure that we never lose power, even in the event of a power outage or natural disaster. Our property management call answering service agents are trained to answer calls and deal with clients in a professional and compassionate manner.
Residential and Commercial Property Managers have trusted Anserve since 1969. Anserve’s live services can customize each script for the simplest of needs to the most detailed protocol required by our clients. Our process is flexible and can manage calls from prospective tenants, contractors, vendors, current tenants, and employees.