Anserve offers veterinary emergency answering services for both primary care veterinary facilities and animal hospitals. As an answering service for a primary care vet, we can assist with scheduling appointments, recording symptoms, and pet information, reminding clients of upcoming appointments, and delivering messages to the appropriate doctor. In other words, our answering service can handle many of the receptionist-related tasks that occur in a primary care veterinary facility. We can serve as a back-stop to your office personnel or be your primary resource after-hours.
Anserve’s veterinary emergency answering service can also help animal hospitals. Our highly trained staff is able to calmly and effectively speak to pet owners who may be in stressful or panicked situations. We can work with those customers to make sure that they take the next right steps to get their pet the help that they need. We can also alert the veterinary technicians of the emergency on its way to the facility so that they are ready to treat the animal when it arrives.
In both cases, we make sure every call is answered, even if the facility is closed. Your customers will feel relieved to be working with a veterinary service that is responsive and truly puts the care of their pets first.