Award-Winning After-Hours and 24/7 Call Answering Services for Your Business

Never Miss a Call, Anytime, Anywhere

Our Award-Winning After-Hours Answering Service Features:

✅Recognized as a Top Ten Company in the Call Center Industry
✅Customized Scripting
✅Secure Messaging
✅Online Account Access
✅24×7 Support
✅Multilingual Operators
✅Competitive Rates
✅HIPAA Compliant
✅Power & Technology = 99.99% Uptime
✅All Agents Based in North America
✅Family Owned and Operated Since 1969

The Human Touch: Advantages of 24/7 Call Answering Service Over AI

With modern technologies, some companies have opted to use artificial intelligence for customer service and call center functions. But when they do, they lose a golden opportunity to connect with customers. Anserve employs only human 24/7 call answering service agents, because from a quality assurance standpoint, this results in superior caller outcomes. As live human agents, Anserve’s live agents are able to:

✅Make a connection with the caller
✅Make a good first impression
✅Avoid a cold impersonal feeling to the call
✅Reliably communicate with callers

Most importantly, Anserve’s 24/7 call answering service agents truly listen to callers, and “pivot” to turn the caller’s frustration into a resolution and ultimately a positive outcome.

15,000+
Calls Answered Per Day
30+
Hospital Networks in NJ Alone
75%
of People Do Not Leave Voicemails

24/7 Call Answering Service That Fits Your Business Needs

Live Answering Service
Real-time, live agents to handle calls promptly.
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24/7 Emergency Answering
Immediate response to urgent calls, day or night.
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Multilingual Answering Service
Communication in multiple languages to serve diverse customer bases.
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Bilingual/Spanish Answering
Specifically tailored services for Spanish-speaking callers.
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Appointment Scheduling
Efficient scheduling and calendar management to streamline your operations.
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What Clients Think About Us

We Work With Diverse Industries

Answering service agents answering calls after-hours

How Anserve’s After Hours Answering Services Can Help Your Business

For someone running a small business, managing the business and keeping the clients happy is like a mountain that has to be climbed every day. The day begins before everyone else, putting in extra hours to plan for the day. In addition, there is the task of answering customers’ phone calls and meeting their needs. When the hard work starts paying off, the business grows as the number of customers grows. With growth comes responsibility and that means putting in additional hours. But that can lead to your lack of availability to some customers. You may miss calls or mismanage your schedule due to human error, which is understandable for someone working so many hours.

In a scenario like that, Anserve can give you a helping hand with an after hours answering service. Our professional agents can handle your calls and manage your appointments with ease. Anserve makes sure that the clients will never experience a missed call or a missed appointment. Our agents are there to remind you of your schedules through calls, email, or any way you prefer to be notified. We work 24/7 so that you can be more productive during your working hours, and sleep stress-free while our agents take care of after-hours phone calls.

Why Choose Anserve’s 24/7 Call Answering Service

  • Industry Expertise: With years of experience, we understand the nuances of various industries and tailor our service to your business accordingly. All agents are well-trained professionals who assist clients and promote customer loyalty.
  • Backup Power: Our 12,000-square-foot building is powered by local utilities and our very own solar panel system spanning 6,000 sq ft.
  • Data Protection: Anserve protects its business from cyber threats with encrypted messaging and a partnership with a colocation.
  • Multilingual & Bilingual Services: Each telephone answering service plan available at Anserve will automatically have access to English and Spanish-speaking agents. With your approval, we can have our agents prepared to turn on translation services and be equipped to handle over 200 language options.
  • Teamwork: Our agents work as a team to provide the best after-hours answering service for your business.
  • Improved Customer Engagement: Because most customers terminate the call as soon as they hear a voicemail tone, having a live agent answer your call who is familiar with your business is a huge advantage.
  • Leading-Edge Technology: Situations like power outages are no match for Anserve when it comes to answering phone calls because they’ve got the right equipment to keep them online even during big storms.
  • Proven Track Record: Our phone answering service is emulated by many different types of businesses.
  • Proficiency: Our agents not only work to retain your existing clients but to help you gain more clients by presenting your business in the best light to all callers.
  • Top Ten in the Industry: Anserve has been recognized as a Top Ten answering service in the industry by ATSI.
Call answering service agents on the job
Multilingual answering services

How Our After-hours Answering Services Work

1. Onboarding

  • When you sign up for our professional answering services, you complete a straightforward setup process.

2. Call Answering

  • When a customer calls, the call is routed to a live agent, who answers on the first ring.

3. Call Routing and Transfer

  • Depending on your pre-set protocol, messages can be routed to different departments or individuals within the business.

4. Reporting and Analytics

  • We provide detailed reports and analytics to you, including call volumes, peak call times, types of calls received, and service performance metrics.

Your Business Needs Our Nationwide Award-Winning Support

Vanrien Compliance Award
ATSI AoE Top Ten 2024
badge
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Anserve Gives Back and Supports Causes

24/7 Call Answering Service FAQs

For someone running a small business, managing the business and keeping the clients happy is like a mountain that has to be climbed every day. The day begins before everyone else, putting in extra hours to plan for the day. In addition, there is the task of answering customers’ phone calls and meeting their needs. When the hard work starts paying off, the business grows as the number of customers grows. With growth comes responsibility and that means putting in additional hours. But that can lead to your lack of availability to some customers. You may miss calls or mismanage your schedule due to human error, which is understandable for someone working so many hours.

In a scenario like that, Anserve can give you a helping hand with an after-hours answering service. Our professional agents can handle your calls and manage your appointments with ease. Anserve makes sure that the clients will never experience a missed call or a missed appointment. Our agents are there to remind you of your schedules through calls, email, or any way you prefer to be notified. We work 24/7 so that you can be more productive during your regular business hours, and sleep stress-free while our agents take care of after-hours phone calls.

When choosing to support our facilities with environmentally friendly options, Anserve evaluated the growth of its business and the 24×7 needs of its clientele. Should there be an interruption in local utilities, Anserve instantly switches to an alternate on-site, limitless, source of natural gas. A seamless transition allows business continuity and client satisfaction.

Data breach scenarios continue to plague the business landscape. Back in 2006, an average breach was estimated to cost $3.54M to an organization. Today, that same breach would cost $7.35M.

Anserve continues to insulate its’ business and clientele from these threats as seen in (i) the capabilities to send encrypted messaging and (ii) a partnership with a colocation. – A temperature-controlled environment with aux power, supercharged bandwidth, and physical security to ensure proper operation of sensitive data.

Don’t take it for granted. Not every company has prepared for the diversity here in America.

Anserve’s reliable after-hours call answering services reach a myriad of demographics and industries. In order to properly customize the customer experience and satisfy your base, make sure you’re….speaking the right language!

Anserve’s multilingual, bilingual, and Spanish-speaking 24/7 call answering service provides comprehensive support tailored to diverse linguistic needs. With fluent agents proficient in multiple languages including English and Spanish, we ensure clear and culturally sensitive communication across various demographics. Our service is designed for seamless integration into your operations, offering customized call handling and continuous availability to enhance customer satisfaction and business efficiency.