A healthcare answering service is an extremely beneficial addition to your home health care business. Incoming calls communicate progress or setbacks, and voicemails are not helpful in urgent situations.
Quick Response: In the home healthcare industry, your families need to be able to access the care they need, when they need it. This means quick response times and open phone lines, with someone at the other end to answer calls. If you have ever missed a call on your cell phone, you’ve experienced the effectiveness of having employees take calls after-hours.
Emergency Call Handling: At crucial times or during emergencies, a live agent can make a difference in the case at hand. Picking up on the first ring, customer service agents are ready and able to take incoming calls and ensure your families are well taken care of.
Tailored Services For Your Business: Anserve’s 24 hour home health care answering service can help you provide better service to your families, handling important calls when you’re unavailable, and can provide a better quality of life to all caregivers. The industry is continually changing as a result of medical advances and an aging population. Anserve’s home care answering service expands and adjusts with your business. We employ over 100 live agents, specialized and dedicated to a unique set of home health care answering service skills. We will work with you to develop an answering service script that meets your business needs.