Hospice Answering Services

Many terminally ill patients and their families choose hospice care when nearing the end of their life. Professionals and volunteers care for patients in a medical facility, hospice center, or home, providing physical, spiritual, and emotional support during a difficult time. Patient comfort is the top priority and quality, compassionate hospice care must be available, when needed. As the population continues to age, the demand for personal health care, including hospice care, continues to grow. By the year 2030, more than 20% of the country will be over age 65. Live-agent 24×7 Hospice Answering Services can help communicate time-sensitive patient information quickly and accurately.

Why Choose A Hospice Answering Service?

Did you know that roughly 70% of clients will hang up the phone rather than leave a message when they are prompted to leave a voicemail on a company’s answering machine? That means that not only are you missing out on important calls from medical professionals, clients, and family members, but you’re also losing potential new business as well. Not keeping the phone lines manned can potentially adversely affect your business and your reputation. At Anserve, we understand how important a customer’s first impression is. That’s why our live agents are standing by, 24 hours a day, to receive calls and address customer inquiries. The answering script our agents follow will be 100% authentic to your business. You will determine the content of the answering script, deciding what information customers receive and how we address their questions and relay their messages, so you know exactly how your incoming calls are being handled. Live-agent 24×7 Hospice Answering Services can help communicate time-sensitive patient information quickly and accurately, without compromising patient confidentiality.

Running a business can be incredibly time-consuming. Your commitment to being there for your clients in person leaves very little time for you to answer phones. Electing to use a hospice answering service means that you have more time for your patients and their families. The cost of hiring additional staff to man the phone lines can be overwhelming, not to mention the time and money spent on training. Our agents complete training annually on cybersecurity as well as HIPAA guidelines, so you can be assured that your clients’ personal and medical information is secure and protected.

Timing Matters with Hospice Answering Services Help

It’s critical to respond immediately to hospice care requests and situations. Delays are not an option. Anserve provides an experienced hospice answering service and call center. All incoming calls are answered on the first ring, any time of the day or night. Anserve understands the importance of promptly relaying information to the proper on-call staff. Voicemails will not suffice in emergencies or times of distress. Anserve’s staff, equipped with state-of-the-art technology, professionally handles sensitive hospice calls and messages when you’re unavailable. With Anserve, patients and caregivers know support is just one phone call away, around the clock, creating peace of mind in any circumstance. Accommodating multilingual hospice patients, Anserve includes English and Spanish in every package and offers a translation service with over 200 languages.

bilingual answering service for clinic

What Will You Do In the Event of A Power Outage?

In hospice care, staying connected is extremely important. Situations can change at the drop of a hat, so it’s important to be available for your clients. Sometimes, however, unforeseen circumstances arise that can disrupt the status quo. Situations such as blackouts or inclement weather conditions can create a loss of power for hours or even days at a time. Have you considered what you will do in the case of a power outage? At Anserve, we never stop working. Not only are we available 24 hours a day, 7 days a week to answer calls, but our facilities are also designed with a built-in natural gas-powered generator to ensure that we always stay up and running. We work around the clock to answer incoming phone calls and relay messages, even in the event of a loss of power. Don’t let a power outage adversely affect your clients. With Anserve, you don’t have to worry about missed calls and lost business in an emergency because our agents have got you covered.

Why Choose Anserve’s Hospice Answering Services?

Anserve’s hospice answering service is prepared to manage high volumes of calls at once, allowing you to cost-effectively operate a 24×7 environment. Our agents are trained to work with sensitive medical information and follow HIPAA guidelines. Anserve has been a leader in health care answering services since 1969. As a family-owned business, our expertise and personal touch in hospice answering services is unmatched. At Anserve, we recognize the special medical and supportive care involved with hospice. Time is precious, and every moment counts. Never miss an important call again! Call us at 800-980-9770 or contact us for more information about our hospice answering services.

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