- 24×7 answering service
- First ring pick up of every call
- Caller ID on every message
- Customized Greeting, Scripting and Message Delivery
- Submit FAQ’s via phone tree and/or Live Agents (ex: office hours, directions, accepted insurance, available forms of payments)
- All calls recorded and stored digitally for up to 2 ½ years- No Fee for retrieval!
- English and Spanish-speaking Agents available 24×7
- Local call forwarding number, regardless of location
- Web portal allows clients to change on-call schedules, view messages, communicate with Anserve, manage contact lists
- Email Monitoring: Allow Anserve to prioritize incoming emails and redirect them according to the established protocol
- Overflow: If your reception is overwhelmed, talk to us about support DURING business hours
General Anserve Features
- All electronic message delivery is included
- A Daily Summary of messages increases accountability
- Text Messaging via SMS (short message service) – No longer just for friends & family
- Secure Text Messaging – HIPAA compliant in the form of an encrypted text message
- Anserve integrates with 3rd party Applications – Have your messages distributed to a group and/or entered directly into your CRM or EHR.
- Direct Dial to an assigned account manager for set up, questions, and day-to-day needs
- A Shift Manager available 24×7 to assist with Client needs and Live Agent queries
- Administrative time to make changes in instructions, set up accounts, etc.
- Simplified Billing: Anserve offers a modern strategy and avoids pages of industry jargon
- Anserve carries a Cyber Liability Insurance program
Anserve is a multi-year, international, industry award-winning company and, in order to repeat such status, our agents are monitored on a monthly basis and graded in over 22 different categories.
Additional Charges Apply:
Should your demographics call for language needs beyond English and Spanish, we offer a translation service with over 200 languages in tow.
CONTACT US today!