In today’s fast-paced health environment, patients expect rapid responses when communicating with their physicians. Making sure every patient phone call and message is received and responded to quickly is important for a great first impression and patient retention. Did you know that the majority of callers won’t leave a message, even when prompted by an automated answering machine? In order to ensure patients receive excellent customer service, engaging the customized services of a 24×7 live physicians answering service is your best option.
Patient messages are often time sensitive and critical in nature, requiring immediate attention. Many patients won’t feel comfortable leaving a message on a machine, and would rather talk with a live agent instead. Anserve’s agents are highly-trained to adhere to your customized needs. They are HIPAA compliant and empathetic to each situation your callers experience.
Hiring additional staff during non-business hours isn’t always feasible. A physicians answering service has the resources and technology necessary to answer and deliver your calls and messages, ensuring you’ll never miss a patient call again. Anserve, a 24×7 live-agent physicians answering service, is ready to field phone calls and messages when your practice is unable to.
Why choose a Physicians Answering Service?
According to the US Bureau of Labor, approximately 75% of callers won’t leave a message on a business answering machine, even when prompted. Patients are often discussing sensitive topics and the thought of leaving a message without knowing who will hear it can be extremely off-putting. This means calls coming in during off-hours or after the practice has closed are going to be missed. A physicians answering service means having a professional live agent available 24 hours a day, 7 days a week, to answer patient calls. This way, patients have the opportunity to interact with a live agent rather than an answering machine. Most office phones can be configured to roll to your call center when your staff is overwhelmed or when your office is short-staffed.
Anserve gives you Control over your Answering Service
The idea of an answering service sounds great, but how can you ensure the needs of your clients are being met? With Anserve, you have total control over what information your patients receive. Anserve allows you to create a customized phone answering script, which our live agents will use when interacting with your patients, so you can rest assured they are being cared for properly. Anserve provides a manager on every shift in case you need to speak with a representative. With Anserve Enhanced Voicemail Options, clients are able to update greetings to account for inclement weather or other emergencies.
Anserve will Protect you – and your Patients.
As a physician, you know how important it is to safeguard your patients’ sensitive medical information. You and your staff are well-versed in the procedures and protocol surrounding Protected Health Information (PHI). At Anserve, we preserve that trust by mandating our employees to complete regular trainings; staying refreshed and updated on the latest cybersecurity and HIPAA regulations. As a physicians answering service, Anserve’s agents are specially trained to take calls, carefully following the script you created and guarantee patient phone calls are handled with discretion and professionalism.
Anserve Has Your Needs in Mind
You’ve worked hard to build your practice, so it’s important to work with a physicians answering service that understands your practice and is trained to manage all types of patient communications. Anserve exceeds the expectations of thousands of doctors around the country, every day. Our company has the knowledge, experience, staff, and technology required in a physicians answering service. We understand we are an extension of your practice and have been since 1969. Our 24×7 physicians answering service handles calls, voicemail, secure messaging, call forwarding, emailing, faxing and more. Anserve’s professional staff is fully trained on HIPAA compliance and Cyber Security. Customizing options around your practice, Anserve offers each provider choices on how and when they want to receive their messages. Recognizing that physicians deal with sensitive data, we offer encrypted messaging and carry a Cyber-Breach Insurance policy.
Choose Anserve for Your Physician Answering Services
Never worry about missing an important patient message again! Anserve has been serving clients for over 50 years, continually updating and refining our physician answering services to fit our client’s needs. Anserve is always up and running, never incurring a power interruption, due to our investment in backup generators and a colocation. All health data is physically secure and protected. Our 24×7 physicians answering service is fairly priced while offering flexible support to your practice. Please call us now at 800-980-9770 or contact us to learn more about Anserve’s physician answering services.
A physician’s office is a busy place. Anserve can help your practice increase production from your current staff. When Anserve helps manage your call volume, it frees up time for your in-house staff to handle other matters. Have more than one practice? Not a problem! Anserve has the ability to seamlessly onboard multiple practices to standardize your processes and streamline billing.
Industries Served By Anserve
Anserve’s offers answering services for various Industries including following industries by not limited to: