Whether you are a start up business or a larger company that needs overflow help managing your front desk, virtual receptionist services from Anserve can help!
Customer service experience is becoming increasingly important. The first interactions people have when they try to contact your company make a significant impression that will impact your bottom line. A Walker study found that, by 2020, customer service experience will likely surpass price and product as consumers’ main influencer amongst choice of brand. It stands to reason that better customer experiences will increase a company’s customer retention and ability to cross- and up-sell. Virtual receptionist services will help ensure that consumers’ first impression with your business is a positive one that encourages customers to continue using your services and/or buying your products.
Our virtual receptionist services are incredibly flexible; you can customize the service to fulfill your business needs as you see fit. This includes developing a unique script for your business to handle various types of calls that come into your front desk. Our virtual receptionists will efficiently handle your customers’ calls 24/7 by following the protocols you establish. Whether you need virtual receptionist service that provides general information about your business or transfer emergency phone calls, Anserve has you covered.
Our Virtual Receptionist Services Includes These Features:
- Real time access to our website to view incoming messages
- Instant transfer of messages via email, SMS text, secure message, or fax.
- Time-of-day scripting (we can handle calls differently during business hours versus after hours)
Contact us at 800-980-9770 for more information about our virtual receptionist services, and be sure to read more about our live answering service.