Whether you are a start-up business or a larger company that needs overflow help managing your front desk, virtual receptionist services from Anserve can help!
Customer service experience is becoming increasingly important. The first interactions people have when they try to contact your company make a significant impression that will impact your bottom line. A Walker study found that, by 2020, customer service experience will likely surpass price and product as consumers’ main influencer amongst choice of brand. It stands to reason that better customer experiences will increase a company’s customer retention and ability to cross- and up-sell. Virtual receptionist services will help ensure that consumers’ first impression with your business is a positive one that encourages customers to continue using your services and/or buying your products.
Our virtual receptionist services are incredibly flexible; you can customize the service to fulfill your business needs as you see fit. This includes developing a unique script for your business to handle various types of calls that come into your front desk. Our virtual receptionists will efficiently handle your customers’ calls 24/7 by following the protocols you establish. Whether you need virtual receptionist service that provides general information about your business or transfer emergency phone calls, Anserve has you covered.
Our Virtual Receptionist Services Includes These Features:
- Real time access to our website to view incoming messages
- Instant transfer of messages via email, SMS text, secure message, or fax.
- Time-of-day scripting (we can handle calls differently during business hours versus after hours)
Why Choose Anserve’s Virtual Receptionist Services?
Anserve is among the top companies providing virtual receptionist services. We have been in this business since 1969, and since then we have won many awards and honors, including recognition from the Association of TeleServices International, CAM-X, and the Morris County Hispanic-American Chamber of Commerce.
- Professionalism: The team of professionals at Anserve is well-trained in multiple languages, including Spanish. They handle each client with the highest level of service.
- Endless Service: We never take a day off. Your calls will be answered regardless of severe weather, weekends, or holidays. Anserve provides continuous virtual receptionist services to its clients.
- After-Hours Service: We continue to answer calls from your customers even when you are done for the day. Our team works tirelessly 24×7 to make sure you never lose a client just because the call wasn’t answered. Choose our virtual receptionist services for your business and see the improvement for yourself.
Contact us at 800-980-9770 for more information about our virtual receptionist services, and be sure to read more about our live answering service.