Anserve has been providing answering services and call center solutions to Utilities professionals since 1969 with live US-based oil and propane answering service agents 24×7.
Electric, water, waste disposal, fuel delivery, irrigation, and construction services….your industry usually oversees a large geographical area and often has multiple on-call service individuals and/or crews. Anserve’s emergency resources, including a state-of-the-art messaging system, allows our live oil and propane answering service agents to expertly classify and coordinate each service call to effectively manage your “to-do” list.
Properly managing liability risks are critical. After-hours calls must be handled efficiently, immediately and with great care. Our various propane answering service protocols, built on years of emergency
dispatch for the medical profession, have a major commonality: uniform management for every one of your calls, exactly as described in the step-by-step relay protocol specially designed for your operations department. The essential element in the relay protocol is for every urgent message to be delivered quickly and accurately.