HIPAA-Compliant Answering Services for Medical Offices

#1 Medical Office Answering Services

Proud Member Of MGMA

99.99% Uptime

Recognized as a Top-Ten Company in the Call Center Industry

What Anserve Offers for Medical Professionals

  • Awarding Winning Company
  • Answering Calls Since 1969
  • Experienced HIPAA-Compliant Medical Agents
  • Telehealth Service
  • Medical Office Call Answering
  • Connect with Your Patients 24/7
  • Book Appointments 24/7
  • Medical Virtual Receptionist
  • Fully Customized Answering for Medical Offices
  • Affordable Answering for Medical Offices Plans
  • Multilingual Services
Medical office answering services

Key Features of our Medical Office Answering Service

Our medical office answering service can help build your business and retain patients. However, it’s important to remember that medical offices handle sensitive data relating to the client’s medical information.

Patient Information Protection

Protect PHI:

When choosing a healthcare answering service, it’s imperative to keep in mind that protecting patient information is our number one priority. From the technology we rely on to the standards we apply in our offices, Anserve adheres to the signed Business Associates Agreement held with each client.

HIPAA Compliant Medical Answering Service

HIPAA Compliant Answering Services for Medical Offices:

Anserve promotes a completely HIPAA-compliant work environment. Each employee is required to complete HIPAA compliance training every two years, in addition to quarterly cybersecurity training.

Cyber-Breach Insurance Policy

Cyber-Breach Insurance Policy:
Anserve also carries a Cyber-Breach Insurance Policy to further the value of our client relationships.

Experience and Expertise

Experience and Expertise:
Being in business since 1969 gives us quite an edge. Anserve has decades of experience in refining our HIPAA-compliant answering for Medical Offices, client services, and intelligence in the marketplace. Anserve understands that our Live Agents are a direct extension of your office staff and we take pride in the award-winning work we accomplish 24 hours per day.

Appointment Scheduling

Efficiently managing your appointments is crucial to maintaining a smooth workflow and enhancing patient satisfaction. Our team handles appointment scheduling, confirmations, and reminders, reducing the likelihood of no-shows and ensuring your schedule remains organized.

Message Relay and Documentation

Accurate message relay is essential in healthcare communication. We ensure that all messages are accurately documented and promptly relayed to the relevant staff members. Our system ensures that no critical information is lost or overlooked.

Weekend & Holiday Availability

We understand that medical needs can arise at any time, including weekends and holidays. Our answering service is available at all times, ensuring that your patients have access to support and assistance even outside of regular business hours.

Follow-Up and Reminders

Regular follow-ups and reminders are crucial for patient adherence to treatment plans and scheduling appointments. Our service includes follow-up calls and reminder services, helping to improve patient compliance and outcomes.

These features set us apart from other medical office answering services. Our specialized agents are professionally trained to protect sensitive medical information and deliver a quality service to your patients.

Calls Answered Per Day
Hospital Networks in NJ Alone
of People Do Not Leave Voicemails

See our list of FEATURES and CONTACT US today!

A Medical professional wearing a headset

Benefits of Partnering with Anserve

The relationship between a doctor and patient is based on trust; patients want to know they have access to their doctor for questions and scheduling needs. Unfortunately, your office can’t answer the phone 24 hours a day, and hiring dedicated staff to take phone calls isn’t always cost-effective. Healthcare answering services can pick up where you left off. 

  • Increased Operational Efficiency: By outsourcing your answering service needs, your staff can focus more on patient care and less on administrative tasks.
  • Highly-trained Agents: Anserve’s highly-trained agents are available around the clock to take phone calls and relay messages. 
  • Customized Script: Our call center agents will work from a script that you help create and approve, guaranteeing every interaction with your patients leaves a great impression. 
  • Multilingual Services: Our facilities never close so we are always ready to take calls, no matter the time of day or night, and Anserve offers translation services for over 200 languages, allowing your patients to communicate in their native language. 
  • HIPAA-compliant Agents: Most importantly, our call center agents complete HIPAA and cybersecurity training to ensure a HIPAA-compliant answering service for medical offices. Our HIPAA-compliant agents deliver the very best customer service while maintaining patient privacy.
  • Cost-Effective Solution: Our services offer a cost-effective alternative to hiring full-time staff, providing you with flexibility and savings.

When your patients reach out to you, the last thing they want to hear is a recorded message prompting them to leave information, with no guarantee this information will even reach their medical provider. Give your patients the reassurance that comes with a medical answering service. Hearing a live agent on the phone, ready to take their calls and assist them, will give your patients a good first impression and help to continue to build their trust and confidence in you.


Types Of Healthcare Answering Services We Provide

Why Choose Anserve’s Healthcare Answering Service?

Anserve offers customized services for each client so that they can choose their secure messaging styles, scripts, and receipt of messages. We prioritize our actions according to your standards because we understand what healthcare professionals are looking for in a medical answering service.

Around-The-Clock Support

Around-The-Clock Support: Anserve’s dedication to providing answering services for medical offices is unmatched as indicated by our many industry awards. We answer your calls around the clock and reassure your patients that there is someone on the other end of the phone who can be relied upon during medical emergencies.

Handling Vital Information

Handling Vital Information: Our dedicated professionals are able to answer any questions that your customers may have by following specific protocols that you design for each answering scenario. Your customers will experience a seamless call transition from our healthcare answering service to your support staff whenever necessary.

Taking Care of Emergencies

Taking Care of Emergencies: When your patients call with an emergency and request a meeting or call with you, it is important to connect them quickly or schedule their appointment as soon as possible. Our HIPAA-compliant answering for medical offices team will work with you to create a format for emergency calls and will follow your protocol in an emergency situation.

Seamless Integration for Enhanced Efficiency: Anserve can provide technical services to integrate your messages directly into your industry-specific apps. Our technical assistance can be incorporated into your EHR to boost your efficiency.

Reliable Power Solutions for Uninterrupted Service: Losing power is no joke and, unfortunately, it’s not only out of your control, it can also impact your business. Ensuring you are available when customers call is a crucial part of running a business, and losing power can prevent clients from reaching you. Anserve has built-in generators in its buildings, which run on natural gas and keep our services up and running, even when yours aren’t. There is also no loss of quality and speed when operating on our natural gas generator, which can be critical when comparing call centers and answering services.

Customizable Control and Convenient Management: As a client, you have complete oversight over our interactions with your patients and clients. We will work with you to come up with a script targeted towards your patients. This way, you are in charge of the impression callers have on your business. In addition, you have the option of monitoring messages and updating your on-call schedule from our website with ease.

telehealth services

Sign in to our website and you’ll be able to:

  • Review current messages, relayed in real-time
  • Update your on-call schedule
  • Communicate with Anserve and ensure our staff are accountable

Changing shifts, lunch breaks, and employee absences can all adversely affect the efficiency of your business. Overflow medical answering services can help relieve the burden of understaffing. Anserve’s HIPAA-compliant healthcare answering service agents are available 24/7 to answer patient calls. If you are interested in Overflow Services, we will be happy to assist! Whether you need coverage during shift changes, lunch breaks or after hours, we are here for you!

Want To Change Your Medical Answering Service Vendor?

Anserve can help onboard your business, so you can change vendors easily. We make the process seamless and easy to ensure your transition is quick and simple.

Answering Services for Medical Offices FAQs

Why Use a Healthcare Answering Service?

The vast majority of customers will hang up when prompted to leave a message on a business answering machine. Rather than losing your clients, trust Anserve to be there in your place. Our agents work around the clock, and they are ready 24 hours a day to assist clients, so even when you aren’t in the office, we are. Our agents are specifically trained to answer incoming medical calls, and they receive training specifically for HIPAA privacy laws, so you can rest assured that our HIPAA-compliant Healthcare answering service will protect your patient’s personal and medical information every step of the way.

What types of businesses can benefit from healthcare answering services?

Our services are tailored for healthcare providers, including medical practices, clinics, hospitals, and healthcare facilities of all sizes. Any organization looking to enhance patient communication and streamline operations can benefit from our solutions.

How reliable is your healthcare answering service during power outages?

Anserve maintains built-in natural gas generators to ensure continuous operation, even during power outages. This infrastructure guarantees that our services remain uninterrupted, maintaining quality and speed for all incoming calls.

 How do I get started with Anserve’s medical office answering services?

Getting started is easy. Simply contact us via phone or email to discuss your specific needs and receive a personalized consultation. Our team will guide you through the setup process and ensure a seamless transition to our services.