We are very happy with the service that your company provides to Lakeland Cardiology staff and patients. Your agents are always professional and courteous.
Office Manager
Proud Member Of MGMA
99.99% Uptime
HIPAA-Compliant Medical Answering Service & Call Center
- Awarding Winning Company
- Answering Calls Since 1969
- Experienced Medical Agents
- Telehealth Service
- Medical Office Call Answering
- Connect with Your Patients 24/7
- Book Appointments 24/7
- Medical Virtual Receptionist
- Fully Customized for Medical Offices
- Affordable Medical Answering Plan
- Multilingual Services
Get Compliance, Security, and Protection from Anserve’s Med Answering Services
Our medical office answering service can help build your business and retain patients. However, it’s important to remember that medical offices handle sensitive data relating to the client’s medical information.
- Patient Information Protection: When choosing a medical office answering service, it’s imperative to keep in mind that protecting patient information is our number one priority. From the technology we rely on to the standards we apply in our offices, Anserve looks to protect all stakeholders involved in the business.
- HIPAA Compliant Medical Answering Service: Anserve promotes a completely HIPAA compliant work environment. Each employee is required to complete HIPAA compliance training every two years, in addition to quarterly Cyber Security training.
- Cyber-Breach Insurance Policy: Anserve also carries a Cyber-Breach Insurance Policy to further the value in our client relationships.
- Experience and Expertise: Being in business since 1969 gives us quite an edge. Anserve has decades of experience in refining our HIPAA-compliant medical answering services training programs, client services, and intelligence in the marketplace. Anserve understands that our Live Agents are a direct extension of your office staff and we take pride in the award-winning work we accomplish 24 hours per day.
These features set us apart from other medical office answering services. Our specialized agents are professionally trained to protect sensitive medical information and deliver a quality service to your patients.
Patient Information Protection
When choosing a medical office answering service, it’s imperative to keep in mind that protecting patient information is our number one priority. From the technology we rely on to the standards we apply in our offices, Anserve looks to protect all stakeholders involved in the business.
HIPAA Compliant Medical Answering Service
Anserve promotes a completely HIPAA-compliant work environment. Each employee is required to complete HIPAA compliance training every two years, in addition to quarterly Cyber Security training.
Cyber-Breach Insurance Policy
Anserve also carries a Cyber-Breach Insurance Policy to further the value in our client relationships.
Experience and Expertise
Being in business since 1969 gives us quite an edge. Anserve has decades of experience in refining our HIPAA-compliant medical answering service training programs, client services, and intelligence in the marketplace. Anserve understands that our Live Agents are a direct extension of your office staff and we take pride in the award-winning work we accomplish 24 hours per day.
These features set us apart from other medical office answering services. Our specialized agents are professionally trained to protect sensitive medical information and deliver a quality service to your patients.
15,000+
Calls Answered Per Day
30+
Hospital Networks in NJ Alone
75%
of People Do Not Leave Voicemails
See our list of FEATURES and CONTACT US today!
24/7 Medical Answering Services for Doctors and Medical Professionals
The relationship between a doctor and patient is based on trust; patients want to know they have access to their doctor for questions and scheduling needs. Unfortunately, your office can’t answer the phone 24 hours a day, and hiring dedicated staff to take phone calls isn’t always cost-effective. Medical office answering service can pick up where you left off.
- Anserve’s highly-trained agents are available around the clock to take phone calls and relay messages.
- Our call center agents will work from a script that you help create and approve, guaranteeing every interaction with your patients leaves a great impression.
- Our facilities never close so we are always ready to take calls, no matter the time of day or night, and Anserve offers translation services for over 200 languages, allowing your patients to communicate in their native language.
- Most importantly, our call center agents complete HIPAA and cybersecurity training to ensure a HIPAA-compliant medical answering service. Our agents deliver the very best customer service while maintaining patient privacy.
When your patients reach out to you, the last thing they want to hear is a recorded message prompting them to leave information, with no guarantee this information will even reach their medical provider. Give your patients the reassurance that comes with a medical answering service. Hearing a live agent on the phone, ready to take their calls and assist them, will give your patients a good first impression and help to continue to build their trust and confidence in you.
Testimonials
Our relationship with Anserve is one of consistent reliability. When I leave my office each evening, I know my after-hours emergency phone calls are handled in a professional and courteous manner, exactly the same way our customers are accustomed to during our normal working hours!
We have been with Anserve since 2003. Our calls are of a sensitive nature. Time is of the essence. Anserve has brought us from the basic paging system to the latest technology of SMS messaging which allows us to respond quickly. Everyone is pleasant and courteous. The managers are very attentive to our needs and quick to respond to any concerns.
MSN RN Manager of Extended Hours
It is my pleasure to write this on behalf of Robert Ward. We have been customers of Anserve, Inc. for five years. We have had the pleasure of always receiving the best service throughout this time. This service covers our messages, pagers, and our monthly billing. They are always on the cutting edge of communication technology.
Practice Manager
Why Use a Medical Office Answering Service?
The vast majority of customers will hang up when prompted to leave a message on a business answering machine. Rather than losing your clients, trust Anserve to be there in your place. Our agents work around the clock, and they are ready 24 hours a day to assist clients, so even when you aren’t in the office, we are. Our agents are specifically trained to answer incoming medical calls, and they receive training specifically for HIPAA privacy laws, so you can rest assured that our HIPAA-compliant medical answering service will protect your patient’s personal and medical information every step of the way.
Types Of Medical Answering Services We Provide
Anserve’s Medical Office Answering Service Has Your Patients’ Needs In Mind
Anserve offers customized services for each client so that they can choose their messaging styles, scripts, and receipt of messages. We prioritize our actions according to your standards because we understand what health care professionals are looking for in a medical answering service.
Around-The-Clock Support: Anserve’s dedication to providing medical office answering services is unmatched as indicated by our many industry awards. We answer your phone around-the-clock and reassure your patients that there is someone on the other end of the phone who can be relied upon during medical emergencies.
Handling Vital Information: Our dedicated professionals are able to answer any questions that your customers may have by following specific protocols that you design for each answering scenario. Your customers will experience a seamless call transition from our answering service to your support staff whenever necessary.
Taking Care of Emergencies: When your patients call with an emergency and request a meeting or call with you, it is important to connect them quickly or schedule their appointment as soon as possible. Our HIPAA-compliant medical answering service team will work with you to create a format for emergency calls and will follow your protocol in an emergency situation.
Do you Prefer Encrypted Links to Better Protect Sensitive Data?
Anserve can provide technical services to integrate your messages directly into your industry-specific apps. Our technical assistance can be incorporated into your EHR to boost your efficiency.
In The Event Of Power Loss
Losing power is no joke and, unfortunately, it’s not only out of your hands, but it can also impact your business. Ensuring you are available when customers call is a crucial part of running a business, and losing power can prevent clients from reaching you. Anserve has built-in generators in its buildings, which run on natural gas and keep our services up and running, even when yours aren’t. There is also no loss of quality and speed when operating on our natural gas generator, which can be critical when comparing call centers and answering services.
You are in Charge of our Medical Office Answering Service
As a client, you have complete oversight over our interactions with your patients and clients. We will work with you to come up with a script targeted towards your patients. This way, you are in charge of the impression callers have on your business. In addition, you have the option of monitoring messages and updating your on-call schedule from our website with ease.
Sign in to our website and you’ll be able to:
- Review current messages, relayed in real-time
- Update your on-call schedule
- Communicate with Anserve and ensure our staff are accountable
Changing shifts, lunch breaks, and employee absences can all adversely affect the efficiency of your business. Overflow medical answering services can help relieve the burden of understaffing. Anserve’s HIPAA-compliant medical answering service agents are available 24/7 to answer calls. If you are interested in Overflow Services, we will be happy to assist! Whether you need coverage during shift changes, lunch breaks or after hours, we are here for you!
Want To Change Your Med Answering Service Vendo
Anserve can help onboard your business, so you can change vendors easily. We make the process seamless and easy to ensure your transition is quick and simple.