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Why Small Businesses Matter?

According to the Small Business Association Office of Advocacy, there are 30.7 million small businesses in the United States. That accounts for 99.9% of all businesses in the United States. Undoubtedly, these businesses play an important role in our daily lives, our economy, and our community. Small Local Businesses are the Backbone of the US…
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Anserve is awarded the ATSI 2020 Award of Excellence

Anserve is Awarded the ATSI 2020 Award of Excellence

Company News
Anserve Inc. has been awarded the ATSI 2020 Award of Excellence by the Association of TeleServices International. This award is presented annually by the Association of TeleServices International, a national trade organization representing live answering services. The Award of Excellence recognizes great customer service at telephone answering and message delivery across North America and the…
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Answering Services

How to Answer Customer Service Calls

Answering customer service calls is an essential part of every business. It’s very likely that at some point in a transaction, a customer is unhappy with the outcome or a mistake is made. A good customer service interaction can be the difference between that customer returning again in the future or imparting a scathing review…
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Small Business Resources Essential to Reopening

Small Business Resources Essential to Reopening

Small businesses are a vital part of our communities. They provide individuals with the opportunity to grow their own entrepreneurial ideas and business vision. They stimulate local economies and support neighborhoods. Individuals who work for small businesses also often report great job satisfaction and happiness. Unfortunately, when times get tough, small businesses are among the…
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normal

What Will the New “Normal” Look Like for Businesses after Lockdown Ends?

As the world adjusts to doing business from home and in quarantine, business insiders speculate on how adaptations in operations and practices will change after lockdown ends. Some have used this time to pause and reflect on how the current practices could improve. Keep reading to get insight on how the business world will adjust…
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COVID-19 pandemic

Medical Answering Services Can Help You Handle High Call Volumes Due To COVID-19 Questions

As the COVID-19 pandemic continues to affect everyone across the country, medical facilities have seen a dramatic spike in incoming calls from concerned individuals. Whether citizens have questions regarding quarantine measures or want information on how to find a testing center, they are reaching out by phone for answers. Some healthcare facilities are having a…
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emergency answering services

Anserve’s Virtual Workforce Supports Communication Continuity During COVID-19

In the wake of the COVID-19 pandemic, businesses are continuing to adjust their operations as they transition to working from home and the eventual transition back to the office. However, the inability for individuals to make it to the office has presented a number of challenges, particularly in disaster response. Fortunately, Anserve’s emergency answering service…
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