Blog

Importance of Emergency Answering Services When Winter Storms Hit

December 28, 2020

There are many different emergency events that can impact your business. One type of emergency scenario that is often overlooked is severe weather during the winter. Winter storms can leave businesses overwhelmed and unable to properly deal with customer calls. It’s important to make sure your business’s calls are answered with an emergency answering service…

What is an HVAC Answering Service?

November 28, 2020

HVAC Answering Service

An HVAC answering service is designed to help HVAC companies answer additional calls for service and sale, whether during seasonally busy times of the year or after normal business hours. They can also assist customers with scheduling emergency service calls and will work within your business’ scheduling and callback guidelines to ensure that you are…

Anserve Wins the 2020 CAM-X Award of Excellence

November 25, 2020

Company News

Anserve, Inc., based in Butler, NJ, received the CAM-X Award of Excellence for the sixth straight year. The award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s trade association for providers of call center services, including telephone answering and message delivery. The award was accepted by Tim Stroud, Anserve’s Manager of…

Anserve offers Voice to Text Services

November 5, 2020

Answering Service, Text Messaging

Keeping on top of voicemails can be challenging. Not only is it difficult keeping track of each of the calls, but it can be occasionally difficult to understand the speaker leaving the message. This is where speech to text technology can help your business. In this article, learn about how voice to text services can…

The Value of an Emergency Answering Service During Hurricane Season

October 2, 2020

Emergency Answering Service

Hurricanes come in a wide range of magnitudes, but regardless of their size or the extent of the damages, there’s no denying that even the smallest storms can cause a major disruption for businesses. Between power outages, flooding, and property destruction, hurricanes can put a serious dent in business productivity. Thankfully, emergency answering services can…

Why Small Businesses Matter?

August 26, 2020

Small Business Answering Services

According to the Small Business Association Office of Advocacy, there are 30.7 million small businesses in the United States. That accounts for 99.9% of all businesses in the United States. Undoubtedly, these businesses play an important role in our daily lives, our economy, and our community. Small Local Businesses are the Backbone of the US…

Anserve is Awarded the ATSI 2020 Award of Excellence

August 14, 2020

Company News

Anserve Inc. has been awarded the ATSI 2020 Award of Excellence by the Association of TeleServices International. This award is presented annually by the Association of TeleServices International, a national trade organization representing live answering services. The Award of Excellence recognizes great customer service at telephone answering and message delivery across North America and the…

How to Answer Customer Service Calls

July 30, 2020

Answering Service, Call Answering Service

Answering customer service calls is an essential part of every business. It’s very likely that at some point in a transaction, a customer is unhappy with the outcome or a mistake is made. A good customer service interaction can be the difference between that customer returning again in the future or imparting a scathing review…

Small Business Resources Essential to Reopening

July 28, 2020

Small Business Answering Services

Small businesses are a vital part of our communities. They provide individuals with the opportunity to grow their own entrepreneurial ideas and business vision. They stimulate local economies and support neighborhoods. Individuals who work for small businesses also often report great job satisfaction and happiness. Unfortunately, when times get tough, small businesses are among the…

What Constitutes HIPAA Compliance for a Medical Answering Service?

July 20, 2020

Medical Answering Services

Updated post for 20 July 2020 Working in the medical field can be rewarding as well as challenging. One of the responsibilities of medical staff is ensuring the protection of patient information. Securing personal health information (PHI) is one of the most critical aspects of the medical field, and it is incredibly important for any…