Every small business owner is aware of the importance of customer service. Unfortunately, many of these individuals simply don’t have the resources to manage effectively the correspondence they receive from customers and prospects. This is where a business answering service can help.
Traditionally, an answering service for small businesses took phone calls and messages and delivered those messages according to the method the client requested. Today, consumers like to communicate with companies in a variety of ways beyond just the phone, so a good business answering service must be prepared to serve in a number of capacities.
Anserve America has phone agents available to manage phone, text, e-mail, instant messaging, voice mail, and other critical functions for its clients that have chosen to work with an answering service for small business for several important reasons.
On-call, around the clock. Just because a business closes at a certain time of day doesn’t mean its customers or prospects aren’t trying to get in touch. With professional call center services, not one call or message is ever missed.
Superior service. Most small businesses don’t have the training, policies, and comprehensive management to ensure that their staff is consistently giving outstanding, informative service to those who contact them. Our phone agents, on the other hand, are trained to maintain the highest professional standards in dealing with every call and message.
Accurate routing of messages. At Anserve, we prioritize the routing of messages according to each client’s specific requirements. This way they are assured that they receive their most important messages rapidly and in the form they desire.
Economical. Because companies who use an answering service for small businesses pay only for the time that staff is working on calls or messages, they save considerable expenses compared to what they would pay staff to sit by the phones around the clock.
Flexibility. In order to be an effective partner for its clients, a business answering service needs to offer a variety of programs and plans so that companies using the service can customize functions to their specific needs. No two businesses are the same, so no two answering service plans should be the same, either.
These are just a few of the reasons more and more companies are working with an answering service for small businesses in managing the wide scope of communications with their customers. If these and other professional call center services could benefit your small business, we’d love to help you design a plan to fit your exact needs. Just call (800) 980-9770, or contact us through our website.