Anserve Recognized for Service Excellence
Anserve, Inc. is proud to announce that we have once again been honored with the prestigious ATSI 2025 Award of Excellence, marking the 11th consecutive year that our company has earned this recognition. Presented annually by the Association of TeleServices International (ATSI), this award is regarded as one of the highest benchmarks in the answering service industry and reflects the best practices in professionalism, accuracy, and customer care.
The recognition was presented at the 2025 ATSI Annual Conference in Phoenix, Arizona, where Anserve was named a Diamond Plus Award winner. This distinction underscores the consistency and dedication our team has shown in delivering exceptional service year after year.
About ATSI
The Association of TeleServices International (ATSI) represents providers of telecommunications, call center, and telephone answering services across North America and the UK. By offering educational programs, certification opportunities, and the Award of Excellence program, ATSI helps its members enhance service quality and stay aligned with evolving customer expectations.
For nearly three decades, ATSI has been setting standards that improve the overall customer experience in the call center industry. The Award of Excellence is one of its most respected programs, designed to help businesses measure their performance against established benchmarks and recognize the companies that truly excel.
About Anserve, Inc.
Founded in Butler, New Jersey, Anserve, Inc. has been a trusted leader in the answering service industry for over 50 years. We provide 24/7 live answering services to businesses across multiple sectors, including medical, property management, HVAC-R, restoration, legal, and professional services.
Our mission is simple but powerful: to make sure every call is answered with accuracy, compassion, and professionalism. Whether we are helping a doctor’s office handle urgent patient calls, assisting property managers with after-hours maintenance emergencies, or supporting restoration companies during a crisis, our team is committed to being an extension of each client’s business.
What the ATSI Award of Excellence Means
The ATSI Award of Excellence program, now in its 29th year, is designed to measure and elevate quality across the answering service and call center industry. Companies are evaluated by independent third-party judges over a six-month period, ensuring transparency and fairness. Judges score actual customer calls, focusing on essential benchmarks such as:
-
Response Time
-
Accuracy of Message Delivery
-
Courteousness of Representatives
-
Knowledge of Account Information
-
Overall Call Impression
This thorough evaluation process ensures that the award goes only to companies that consistently meet or exceed the highest levels of customer service.
ATSI President Brianna Burke highlighted the importance of the recognition, stating:
“Year after year, the ATSI Award of Excellence serves as a powerful benchmark for customer service success. Companies who earn this recognition are not just delivering excellent service—they’re setting the standard.”
Why This Award Matters to Our Customers
Winning this award 11 years in a row reflects far more than industry recognition. It highlights Anserve’s unwavering commitment to our clients. From healthcare providers and property managers to HVAC-R contractors and restoration professionals, our clients rely on us to deliver:
-
24/7 live answering services to keep them connected with customers at all times.
-
HIPAA-compliant call handling to protect sensitive patient and client information.
-
Accurate and timely message delivery that ensures no detail is ever missed.
-
Compassionate and professional care that leaves every caller with a positive impression.
This award validates what our customers already know: Anserve is a trusted partner, dedicated to ensuring that no call goes unanswered.
A Tradition of Excellence, A Future of Innovation
At Anserve, excellence is not a one-time milestone—it is the standard we strive for daily. With more than five decades in business, we continue to invest in advanced technology, employee training, and customer-first practices to remain at the forefront of the answering service industry.
By consistently earning the ATSI Award of Excellence, Anserve reinforces its mission to provide dependable, people-focused communication solutions that help businesses grow while prioritizing customer satisfaction.
With 11 consecutive ATSI Awards of Excellence, Anserve remains proud to set the standard for answering service excellence nationwide, while looking ahead to the future with innovation and dedication at the heart of everything we do.
Ready to make every call count?
https://www.anserve.com/contact/
