Electric outage

Emergency Answering Services Work During a Power Outage Crisis like in TX

What Caused the Electric Crisis in Texas that Left Millions Without Power in February?

There were several factors that led to the power crisis in Texas in February of 2021. Despite the claims by some politicians that certain energy industries were responsible for the massive loss of power, the real reason lies in the unique design of the Texas power grid. At the time of the power crisis, the Texas grid was not connected to the much larger federal array, meaning it could not supplement its grid when there was a power shortage. Because the Texas system had no backup grids connected, millions of people lost power. Furthermore, the Texas power system’s pipelines, windmills, and other sources of energy were not properly winterized before the storms, which effectively slowed down or disabled many of the alternate sources of energy for the grid.

Why is an Emergency Answering Service Vital During an Extensive Power Outage?

Emergency answering services like those offered by Anserve are absolutely essential to keeping your business running smoothly in the event of an extensive power outage or other emergency. The emergency answering services offered by Anserve are available 24/7 and will help customers get in contact with you and your business while you deal with other problems that may have arisen from the crisis. Even if your business is without power or phone service or access to the internet, our agents are on standby 24 hours a day, seven days a week to answer any customer calls and queries directed to your business.

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How is Anserve Prepared to Keep Answering the Phone Even When there are Large Scale Power Outages?

Anserve is well staffed and equipped to handle any calls your business may receive in an emergency. One of the best features that Anserve offers is its emergency answering services, powered by over a hundred skilled phone operators. Many of our operators are bilingual, and our company offers multilingual services, to help your business reach a multitude of demographics. We also offer services, like appointment scheduling to ensure you do not miss any potential sales because of the emergency situation you find yourself in.

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What Technology Does Anserve Have in Place to Continue Answering Phones, No Matter the Local Conditions?

Anserve’s emergency answering services utilize many different types of technology to help ensure your business’ phone calls are being answered despite the local conditions. Anserve’s main headquarters is powered, in part, by our very own solar panel system. If there is an interruption in power from local utilities, Anserve instantly switches to an alternate on-site generator powered by natural gas for a seamless transition in call service and business continuity. Data for Anserve’s clients is stored at a colocation, with temperature controls, auxiliary power, ample bandwidth, and physical security to protect sensitive data.

Anserve’s Telephone Answering Services are Designed to keep Your Business Going During Emergency Situations.

It’s difficult to be a small business owner trying to juggle clients and appointments, but it gets even harder in the event of an emergency. Many business owners struggle to make ends meet and losing valuable customers can have a drastic impact on your business. Therefore, Anserve’s emergency answering services are a valuable asset to you and your business. Instead of having to worry about any missed business opportunities because of the emergency, you can instead focus your time and resources on dealing with the emergency at hand.

If Weather or Transportation Infrastructure Prevents your Employees from Reporting to Work, Anserve will keep Answering Calls

It can be very difficult (and in some cases dangerous) for you and your employees to travel to work in extreme weather conditions or if there are issues with the transportation infrastructure. . When you choose Anserve’s emergency answering services, our skilled operators will monitor your phones for your business so that you can focus on staying safe. No matter what time the phone call comes in, we will be standing by to assist your customers and schedule appointments so that your business can keep operating even during an emergency or severe weather conditions. Contact Anserve today to learn more about how our emergency answering services can keep your business operating without skipping a beat!