doctors answering service Archives

The busy holiday season

December 15, 2010

Anserve Inc.

24/7 answering service, Answering service, business answering service, Call center, customer service, doctors answering service, outsourcing, Telephone answering service, Virtual office

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The holiday season is here and the snow days are just around the corner. Many people outside the answering service industry do not realize that answering services work flow is often in reverse order of the normal office. Most offices are at their busiest during normal office hours Monday-Friday 9am-5pm. Answering services on the other…

Ultra Call Forwarding Can Be a Time and Headache Saver

March 10, 2010

Anserve Inc.

24/7 answering service, Answering service, business answering service, Call center, Call forwarding, customer service, Disaster preparedness, doctors answering service, Live answering service, outsourcing, Telephone answering service, ultra call forwarding, Virtual office

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Most answering service customers forward their phone lines during certain times to a designated line provided by the answering service. In many cases this is a manual process where the customer dials *72 or #72 (depending on the carrier) and then the call forwarding number in order to send the calls to the answering service. …

Disaster Preparedness and the benefits of using an Answering Service

January 15, 2010

Anserve Inc.

24/7 answering service, Answering service, business answering service, business continuity, Call center, Disaster preparedness, doctors answering service, emergency service, Live answering service, outsourcing, Telephone answering service

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Emergency preparedness is a vital part of many business and government continuity plans. Answering services can play a vital role in keeping communications open during a natural disaster. For example, a government agency in Florida can use an answering service located in the midwest to handle their calls if a hurricane hits. The government agency may…

Benefits of SMS Texting with Reply to Feature

December 31, 2009

Anserve Inc.

24/7 answering service, Answering service, business answering service, customer service, doctors answering service, Live answering service, sms, SMS Texting, Telephone answering service, Text Messaging

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In the medical and emergency support field, many doctors and technicians are receiving their information on their cell phones instead of using alpha pagers, digital pagers, or land lines. Many doctor and technicians are using text messaging to receive their emergency calls. Receiving the information via text allows the doctor or technician to properly triage the…

Small Businesses and Automatic Call Forwarding

December 7, 2009

Anserve Inc.

24/7 answering service, acf, Answering service, automatic call forwarding, Call center, doctors answering service, Live answering service, lost appointments, lost sales, missed sales opportunities, short staffed, small business answering service, Telephone answering service, Virtual office

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In today’s tough economic times many offices are working short staffed. Without the appropriate number of staff to handle incoming calls, very often calls go unanswered. Unanswered calls can mean lost appointments, lost sales, or frustrated existing customers. Many callers will hang up after 4-5 rings. If the call is from a possible new customer they may move…