In the business world, phone calls are a very important means of communication. As companies go about the business of generating sales and trying to make profits, there may not be time to answer every call. Most companies have full or part-time receptionists available to answer their calls during normal business hours, but what happens during holidays, after hours, or when the office is closed? Every call is a possible client or customer desiring to buy your product or service, so missing calls is definitely not a good business practice. A local answering service is the perfect solution to ensure every call is received, recorded and followed up by a customer service representative.
There are several benefits of using a local answering service to respond to your business calls in a timely, professional manner. One of the key benefits of using a local answering service is the familiarity of the answering service with the local businesses. The majority of the clients are from the area, so the answering service usually has some knowledge of the company they are servicing. Local phone system support is a great way to foster business partnerships within the community. Businesses can take comfort in knowing their calls are being handled by a local, reputable company that is both a familiar and trusted member of the local business community.
Another benefit of using a local answering service is the convenience of having all telecommunication needs handled at all times. There are multiple ways for answering service representatives to track and deliver calls to their customers. Customers can receive calls by several methods, including text, voicemail and fax to email. At Anserve, you benefit from 24-hours a day, 7 days a week answering services by a live agent. Call representatives answer calls on the first ring to insure immediate assistance. When onsite staff goes home for the evening, calls are conveniently transferred to the competent care of Anserve call representatives.
A local answering service like Anserve has a proven track record that customers appreciate and depend on to handle all of their call servicing needs. When a business has maintained the same ownership for almost fifty years, it speaks volumes about the company’s leadership and strong phone service that has been a mainstay in the telecommunications industry. If you are looking for a local answering service to handle all things concerning your telecommunication needs, trust one of the top answering service companies in New Jersey to do the job.
You can have round-the-clock professional phone service at your fingertips with the help of the local answering service experts at Anserve in New Jersey. Contact an Anserve representative to learn more.
Rob represents the second generation of the Ward family at Anserve. As President of Anserve, Rob oversees all current operations cementing Anserve’s position as the largest answering service in New Jersey. Read more about Rob Ward on our Company page.