In the wake of the COVID-19 pandemic, businesses continue to adjust their operations as they transition to working from home and the transition back to the office. However, staffing issues and individuals working remotely has presented a number of challenges, particularly in disaster response. Fortunately, Anserve’s emergency answering service can resolve this issue. Our emergency answering service is equipped to support other entities 24/7.
The Importance of Emergency Answering Services
During the pandemic, Anserve stepped up to the plate to ensure that both large and small businesses continued working despite significant changes across all industries. If you are working remotely, emergency answering services, like Anserve’s are helping businesses stay on track and offer support to businesses with limited staff to answer customer calls.
Our live call center agents are front-line first responders, ensuring that communication continues without interruption. In order to do this, Anserve mobilizes their agents to work remotely and handle excessive demand from business clients, health care facilities, court systems, government entities, and communities.
The pandemic has had a significant impact on our economy and the manner in which we run our businesses. Businesses throughout the United States have been pressured into adopting new ways to conduct business remotely rather than in person with co-workers. With more and more individuals spending the majority of their work time at home, there have been additional changes in the flow of business. For some, the business has slowed down, while for others, business is ramping up more than ever. Emergency answering services and answering services, in general, are essential in either scenario. For those who have slowed down, answering calls, and maintaining open communication with clients is essential to preserving strong relationships with the clients who are still requiring services. On the other hand, businesses who have noted an influx in calls want to ensure that their customers’ questions or concerns are answered in a timely manner. Answering services can assist in either scenario.
Any time when businesses and workflow are greatly disrupted, an emergency answering service is important in helping a business maintain essential lines of communication with its customers. Anserve’s services help ensure continuity and flexibility. For example hospitals experiencing high call volumes with long hold times benefit from overflow services to answer callers who may be in life or death situations and they need help immediately. Emergency answering services offer respite to hospitals and medical offices by providing urgent dispatching services, dedicated and secure 800 numbers, announcements, voice mailboxes and live operators that can easily pivot their messages with flexible responses.
Anserve’s Fast Response Ensures Communication Continuity
Anserve’s emergency answering service employs a unique and effective system to assist companies in answering their phone calls in emergency situations. We work with our clients to create a protocol that is specific to your company’s needs and services. How we decipher your calls and route information is a key component in the setup of your account. Anserve is prepared with myriad options to deliver information, including HIPAA compliant functionalities. Our emergency answering services guarantee that all calls will be handled at all hours, even if you or your employees are unable to get to the office. In other words, we ensure that while you continue to focus on keeping your business running through difficult times. With Anserve’s emergency answering services, no communications with your clients will accidentally slip through the cracks and remain unanswered. Through this system, we ensure that communication between you and your clients remains open and continuous. Other examples where urgent message dispatch is necessary include businesses such as plumbing, HVAC, electricians, utilities, and other repair services. 
Will an Emergency Answering Service Help your Business?
The COVID-19 pandemic affected businesses in all sorts of ways. For some, the business has slowed and communication with clients became more difficult. For these businesses our services like order taking and virtual receptionist help business owners ensure service continuity — answering questions, returning calls, and scheduling appointments, even if they have had to lay-off employees. If you are having trouble staying connected with your clients, Anserve can ensure that those valuable customer calls do not go unanswered.
For others, the pandemic resulted in an extreme spike in activity, and post-pandemic, customer communication is higher than ever. Anserve’s various answering services can help if the number of incoming calls has significantly increased. Anserve can help you manage those calls so that you can focus on providing services to your customers. Our emergency answering service can also work with your customers provide information about company according to the script and protocol you provide. Contact Anserve to learn more about our emergency answering services.
