Why Small Businesses Matter?

According to the Small Business Association Office of Advocacy, there are 30.7 million small businesses in the United States. That accounts for 99.9% of all businesses in the United States. Undoubtedly, these businesses play an important role in our daily lives, our economy, and our community.

Small Local Businesses are the Backbone of the US

The wonderful thing about small businesses is that it allows individuals to take their ideas and passions and turn them into a business model that allows them to share their creativity and talents with their local communities. Not only do small businesses provide essential goods and services to towns and neighborhoods across the country, but they are also a key source of employment for these communities as well. From 2000 to 2018, small businesses created 9.6 million new jobs in the United States, while large businesses created only 5.2 million. Put differently, small businesses were responsible for 64.9% of new job creation during that time. Small businesses also provide more opportunities for minorities and women. In 2012, minorities owed 29.3% of small businesses and women-owned 36.3%. Clearly, small businesses are the backbone of our country in that they support our communities and the people who live within them.

Small Businesses Often Rely on Outsourced Help

Small businesses often outsource needs in order to compete with larger competitors. They also often need to help with the most mundane, repetitive, or simple tasks such as not missing incoming calls. By knowing where to focus their energy for the best return on investment, small business owners can turn to payroll, answering service, accounting, financial advisors, and other helpful service suppliers that often save them money in the long run.

Reasons to Support Small Businesses

There are several reasons to support small businesses. Some key reasons are:

  1. Improve the Local Economy: when you buy locally, you keep that financial capital in the community. This is because local businesses tend to support other local businesses to obtain resources that create their goods. This is different from large businesses or chain corporations that will obtain their resources from other corporate suppliers.
  2. Customer Service: Small businesses tend to work one-on-one with every customer they serve. That means that when something is wrong with your services, it’s not uncommon for you to work directly with the business owner, rather than calling a customer service line and being put on hold.
  3. Healthier for You and the Planet: Small businesses tend to have a smaller carbon footprint because they source their resources locally and on a smaller scale. Products are not mass-produced and are less likely to contain harmful chemicals or preservatives.
  4. More Personalized Services: Small businesses have a better understanding of the community they serve and the people they engage with. They get to know what products you prefer and will be able to make better recommendations that suit your needs or interests.
  5. Create a Unique Community: Local businesses are typically more selective in their goods and services and tend to have a more diverse inventory or atmosphere. This creates a more unique experience for those living in the community but also encourages others to travel to your community and can boost tourism.

After COVID Small Businesses are Struggling

The COVID pandemic has unfortunately had a detrimental effect on small businesses across the country. Small businesses have had to shut their doors to comply with stay-at-home orders and protect themselves and their employees. Unemployment rates have skyrocketed. Many small businesses simply cannot afford to go for an extensive period of time without continued business. Studies show that small businesses have been disproportionately affected by the pandemic in every industry, but those who provide public accommodations and food services have been affected the most.

Why are Small Businesses Important to the US Economy?

With small businesses making up over 99% of all businesses in the country, it’s easy to see why they are the cornerstone of the US economy. They employ thousands and thousands of individuals, provide numerous opportunities for diversity and creativity, and provide unique and specialized services. But they also do more than simply create distinctive businesses in every community. They help ensure that money stays in the community and stimulate growth and prosperity in these communities. They are more adaptable and flexible to the community’s needs. They help sustain the neighborhoods they are a part of, by not only employing nearby citizens but also by providing personalized and high-quality goods and services to a smaller customer base. All of these aspects benefit the local economy, feed the local tax base, and generate economic growth for the community.

How Anserve helps Small Businesses with Answering Services

As a small business ourselves, we understand the challenges small businesses face. We know that running a small business requires business owners to juggle finances, inventory, employees, and other managerial aspects of the job, while also making time to interact with customers and provide excellent customer service. Simple things like answering the phone can become a challenge, but it is such an important aspect of ensuring that customers feel that they are being heard and helped. Anserve’ Small Business Answering Services can help alleviate that one challenge by fielding all of your incoming calls, making sure that every customer receives the ideal customer experience they expect when working with a small business.