With the number of senior citizens growing in our country, home health care has become a crucial sector within the healthcare industry. As the business continues to grow for home health care providers, so will the influx of incoming calls and family communications. Anserve can help your home healthcare business stay on top of the call volume and documentation requirements with home healthcare answering services.
Is the Home Healthcare Industry a Competitive Market?
Like other sectors in the healthcare industry, the home health care market is a competitive one. Business Insider estimates that home healthcare will grow approximately 7% annually to a $173 billion industry by 2026. That rate of growth is significantly faster than other healthcare professions including hospital care (estimated to grow 5.3% per year) and physician services (estimated to grow 5.6% annually). Needless to say, as the population ages and life expectancy grows, the competition will certainly rise to meet the market demands. Anserve can help home healthcare providers manage the volume of calls brought on by growth.
Why is Customer Satisfaction Important In-home Healthcare?
Customer satisfaction in-home healthcare is important because it is a reflection of the services provided by the facility. It’s not uncommon for potential families to use customer satisfaction reviews as a measure of the quality of the services rendered. In other words, if customer satisfaction drops, not only will the facility lose those unsatisfied families, but also will likely lose prospective families because they believe that the facility is not able to provide adequate services. Plainly put, if a home healthcare agency wants to stay in business, they need to make sure that their customer satisfaction is high. Anserve can help make a good first impression with trained friendly representatives to provide home healthcare answering services for first-time callers and existing families.
How is a Home Healthcare Answering Service Important in Connecting New Families with Healthcare?
When families seek out home healthcare services, they are doing so because they likely feel overwhelmed by trying to provide adequate care for their loved ones. New families will likely have several questions and concerns that will need to be addressed before they land on a provider. These first interactions are a home healthcare’s best opportunity to make an excellent first impression. Combine these needs with your audience; usually, a loved one seeking help from a home care agency and making contact after-hours to accommodate their availability. Anserve’s home healthcare answering services can help make a good first impression by providing information to incoming callers based on an approved script your company settles on. This opportunity to make a good first impression is lost if the call is missed or if the caller is met with a voicemail. A home healthcare answering service ensures that none of these crucial calls are missed.
How can Anserve’s Home Healthcare Answering Services Help Home Healthcare Providers?
Home healthcare providers are busy people. Not only are they occupied with ensuring that their clients are healthy and happy, but also spend much of their day out in the field. The nature of this job makes it difficult to field incoming phone calls because there are so many other things that need attention. Should your employees be calling out of their case, an answering service ensures someone is there to route the important message and have a replacement professional assigned. Anserve’s home healthcare answering service can alleviate that burden of balancing health care with administrative maintenance by taking the excess incoming phone calls to your facility. This frees your staff from having to field these calls in their personal time and allows you to remain focused on the other aspects of the business while still maintaining excellent relationships with your families.
What does Anserve’s Home Healthcare Answering Services Provide that are Especially Important Home Healthcare?
Anserve’s home healthcare answering services promises no missed calls, quick response times, and the ability to communicate with families, and your staff, at all hours. But there are other benefits that our answering service can provide. Our agents are multilingual and can field calls from non-English speaking clients, thereby expanding your customer base. We can also be available to field calls during emergency situations for both families and employees, such as assisting during a medical emergency or in the event an employee needs to find shift coverage. Our training and experience gives us an edge at handling calls with a positive attitude while also respecting patient confidentiality, HIPAA regulations, and other home health regulations. We will also timestamp all of our calls to help document communications and information relayed during that conversation.
Anserve provides a great home health answering service user experience for home health care businesses and their clients.
Home healthcare facilities that use Anserve’s answering services are able to stay connected with their clients and remain reputable in their communities. Customers are more likely to report a positive customer service experience if their calls are answered promptly and if their questions are answered with thoughtful and knowledgeable responses. This allows clients to feel reassured in their decision to place their trust in a home healthcare agency and feel confident that they are receiving the medical attention they need. Contact Anserve today to discuss how our home healthcare answering services can help your home healthcare facility.
Rob represents the second generation of the Ward family at Anserve. As President of Anserve, Rob oversees all current operations cementing Anserve’s position as the largest answering service in New Jersey. Read more about Rob Ward on our Company page.