Medical Answering Services

Working in the medical field can be rewarding as well as challenging. One of the responsibilities of medical staff is ensuring the protection of patient information. Securing personal health information (PHI) is one of the most critical aspects of the medical field, and it is incredibly important for any Business Associate with access to patient…

As a doctor, patients are putting their health and even their lives in their hands. However, maintaining a patient’s privacy is just as important. HIPAA laws are in place to protect a patient’s right to privacy and to ensure that medical practitioners are dealing with sensitive information in an appropriate manner. One of the ways…

Everyone texts each other, people both personally and professionally tend to leave a text message instead of a voicemail.  Even worse, only 14 percent of individuals who receive voicemails decide to listen to them.  When you are a doctors office, leaving a message for a patient to call back is imperative, that is why so…

In-home care and hospice care are sensitive issues that many people and families are faced with on a daily basis. Individuals in these situations need to talk to a live person, not a pre-recorded machine, regardless of the time of the day or night that needs to happen. That is why it is important to…