Today, more and more people are entering the healthcare continuum due to a variety of reasons including recent healthcare legislation and an aging baby boomer population among others. Consequently, physician practices must work smarter rather than harder at providing a level of care and communication thatfully meets patient needs. A great way to improve patient care interactions and communication is to partner with a quality doctor’s answering service provider that delivers proactive outbound communication to better maintain the care continuum.
By effectively using a doctor answering service, physicians can facilitate better health management through educational and service-oriented communication that drives patient accountability for better health and patient satisfaction outcomes. One of the primary ways that a doctor’s answering service can be more effective is by helping patients to find a physician and get access to care with services such as appointment scheduling.
Coordinating this with their online presence via live chat and/or email scheduling can broaden the options that maximize patient convenience. This two-pronged phone and Web communication approach via a doctor’s answering service can be expanded to include patient appointment reminders that are either live or recorded. These and other solutions make it more likely that patients will accept greater responsibility for their own well-being.
Follow-up calls after a patient visit can provide them with reminders about medication or treatment protocols as well as providing an opportunity to field any questions about their care. These follow-up calls can be helpful not only for patients with a medical issue that will resolve over time but also for patients living with chronic illnesses. Without this type of follow-up, the latter type of patient can be in greater health danger due to treatment or medication non-compliance.
Another important use of a doctor answering service is to provide information on educational events and classes. This can include everything from nutrition and fitness classes to smoking cessation classes.
Effective communication solutions via a doctor’s answering service such as patient outreach as well as clinical and non-clinical post-hospital discharge calls are great examples of follow-up solutions that maintain the care continuum. Not only will this easy access to care and information provide patients with potentially better health outcomes, but it will also reduce the chance of them switching to another physician, or worse still, delaying or foregoing care.