What Challenges do Veterinary Receptionists Face?
Veterinary receptionists tend to perform many duties in this role. This person is the direct contact for patients coming into the office each day. They are responsible for greeting and checking in clients, while attending to their immediate needs. On top of managing the waiting room, they are also expected to take payments, schedule follow-up appointments, coordinate with insurance companies, and make sure patient records are being updated and handled correctly.
Adding the responsibility of monitoring phone lines can break the focus needed to execute all of these important tasks properly. Patient calls can come in at any moment during the day, easily preventing a receptionist from staying present and providing the best care to customers right in front of them. This is where veterinary answering services from Anserve can help!
How can a Veterinary Practice Benefit from Virtual Receptionist Services?
Virtual receptionist services are part of veterinary answering services from Anserve. A virtual receptionist service relieves administrative duties from your in-person staff, freeing them up to care for patients more attentively. This partnership can also help maximize the space in your office. Leaving the phone services to a remote staff means less space dedicated to these administrative tasks and more capacity for your staff to perform their specialized services on site.
Oftentimes, pet health issues come up outside of normal business hours. Fortunately, Anserve operates 24/7, so every call to your practice is answered and addressed accordingly. Investing in a virtual receptionist as part of Anserve’s veterinary answering services maintains a constant live agent presence while keeping payroll costs down.
How do you Answer the Phone for a Vet Clinic?
Veterinary answering services follow your lead when it comes to answering scripts. You dictate the information passed on to customers, such as company hours, services offered, and scheduling. Whether a vet clinic or animal hospital, remote call staff have experience in fielding a wide variety of animal care calls, and can familiarize themselves with your specific services and scheduling practices.
Anserve offers multilingual veterinary answering services, providing a clear line of communication between vets and a wider, more diverse client base. Depending on the services needed, and whether it is business hours versus after hours, the answering service will answer and handle calls however you see fit.
Why is Communication Important in a Veterinary Practice?
Communication in a veterinary practice is crucial because poor communication can result in inadequate care. Veterinary answering services contribute to the quality of communication by asking the right questions and taking down detailed patient notes before they are scheduled to come into the office. If your practice has on-call procedures, the call center staff can triage calls and get in contact with the on-call vet in the event that an emergency occurs after hours. This reliable line of communication puts your staff ahead of the game, providing them with the information they need to deliver appropriate care in a timely manner.
What’s Included in Veterinarian Answering Services?
Veterinary answering services offer a 24/7 point of contact for your clients and an up-to-date source of information for your doctors and staff. For a primary care vet, Anserve can assist with scheduling appointments, reminding clients of appointments, and delivering messages to the appropriate doctor. Anserve’s veterinary answering service can also help emergency animal hospitals by calmly advising panicked pet owners and alerting veterinary technicians of incoming emergencies.
With Anserve’s virtual receptionist services, you can tailor scripts based on call type and time of day. You have the ability to see incoming messages in real time online, or have messages forwarded instantly to email, text, secure message, or fax. This streamlined form of communication provides for happier employees and satisfied customers.
Why use Anserve’s Veterinary Answering Service?
With the help of a veterinary answering service, your whole staff will benefit, as well as your practice’s clients. Anserve has over fifty years in fielding phone calls and recognizes the importance of maintaining positive customer relationships. Our staff is well trained and flexible with your script and scheduling preferences. Relieving your in-person staff of this responsibility will free them up to tend to patients more attentively. With a 24/7 answering service like Anserve, you will also be offering comprehensive answering and scheduling services, while reducing your payroll. Contact Anserve today to see how a veterinary answering service can help your practice.
