Anserve Telephone Answering Service Excellence

Anserve America works with government entities, commercial businesses and various groups and individuals in the medical industry, providing them with a range of top-level call center services and live answer services. With both inbound and outbound calling capabilities, we offer our clients live telephone answering services including appointment scheduling, paging options, voice mail, the taking of orders and many more streamlined services. Approximately 80 percent of our clientele is in New Jersey, although we work with clients across the United States and in other countries.

In these days of mergers, downsizing and corporate changes, it’s rare to find a business under the same ownership and management for 44 years. The Ward family and the 82 plus Anserve employees invite you to join us in celebrating 44 years of providing “telephone answering excellence” to our hundreds of customers across our country.

Now the Largest Telephone Answering Service in New Jersey

Managing more than 8,000 calls every day with 22 dedicated management and operator stations running around the clock, we’re now the largest telephone answering service provider in New Jersey, with continued growth projected throughout the U.S. and abroad. Our 82 employees – some of whom provide our clients with bilingual services – are fully trained and committed to giving outstanding service on every call. Twelve management and support staff oversee daily operations, making sure we’re doing the best job possible for our clients.

Watching our employees at work might remind you of a tight military outfit, thanks to a process that is organized and on-target. On each of three daily shifts, two shift managers hold our phone agents accountable for excellent live answering services at all times. With a recent investment in state-of-the-art technology, we now have the ability to support 25 telecommuting employees who can help out from their homes when additional staffing is required.

Anserve uses the fully digital Pinnacle System, which means crystal clear voice quality, fast, seamless call handling, customized script on every account and an automated “on call” scheduler to assure that emergency calls get to the right person.

New Digital Technology – Exciting New Packages of Services
Same Low Prices – Same Telephone Answering Excellence

Originator of the one rate nationwide $67.95 a month concept for live telephone answering service!

Anserve America Wins 2012 ATSI Award of Excellence for Outsourcing performance

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Testimonials

Renewal By Andersen-Long Island

Anserve’s scripting technology adjusts to our time critical needs. We also have been happy with the quick response by Anserve management when we need to make an account change or add additional accounts.

Michele Zezima (Operations Manager)


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Anserve Quality

How do we maintain our high
levels of customer service?

Click to learn about the Anserve Quality Assurance Program.

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10 Tips

What should you look for in an
answering service?

Check out our 10 tips for choosing the right telephone answering service!

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