Anserve Inc. has been awarded the ATSI 2020 Award of Excellence by the Association of TeleServices International. This award is presented annually by the Association of TeleServices International, a national trade organization representing live answering services. The Award of Excellence recognizes great customer service at telephone answering and message delivery across North America and the UK. The award was presented to Anserve at ATSI’s 2020 Virtual Awards Presentation in August.
The Award of Excellence started in 1996 as a means to set expectations for the call center industry, by quantifying successful call handling experiences. To evaluate candidates for the award, independent judges are contracted by ATSI to monitor messaging services for a six-month period. The criteria for the award include response time, courteousness, accuracy, knowledge of the client, the overall impression of the call.
“The ATSI Award of Excellence is a great way for our members and their employees to evaluate how they are providing service to their customers,” says ATSI President Joseph Pores. “We have members that have been involved in the program for decades and are very proud each year when they win the award.”
In response, Rob Ward, President of Anserve, Inc. said, “We are very pleased to be recognized with the Award of Excellence for the sixth consecutive year.“It is representative of our dedication to customer service for all of our clients.”
Based in Butler, NJ, Anserve Inc, was founded more than fifty years ago and has grown to become the largest answering service in New Jersey. The company now has a staff of over 140 employees and handles over 15,000 calls per day.