The safe and secure Pinnacle Messaging service is included in a regular Anserve Plan at no additional cost. When calls and other messages come in, we’ll notify you by sending a hyperlink to your smartphone via SMS Text. Our system will notify us when you have read the text message, in which case we assume that you will address your customer’s inquiries. If we are not notified, we will take the next step based on your customer protocol. Additionally, you have the option to reply directly to the Anserve dispatcher in the event that you would like to check a phone number or send the customer to another person.
Any data transmitted through the Pinnacle Messaging service is not stored on your smartphone. Furthermore, these texts are protected with a user ID and password.