Anserve, Inc., based in Butler, NJ, received the CAM-X Award of Excellence for the sixth straight year. The award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s trade association for providers of call center services, including telephone answering and message delivery. The award was accepted by Tim Stroud, Anserve’s Manager of Training, Quality and Operations Support, at the CAM-X 56th Annual Virtual Convention and Trade Show on October 2nd.
“I would like to thank all of our team members for helping Anserve win the CAM-X Award of Excellence for the sixth consecutive year. Our team’s commitment to putting the customer first and being compassionate on every call helps us maintain our industry leadership,” says Rob Ward, President of Anserve, Inc. Anserve offers secure answering services, including HIPAA compliance where applicable, and bilingual agents who can speak over 200 languages. The team at Anserve strives to meet and exceed both the caller’s and the client’s expectations for customer service.
To determine award winners, independent judges are contracted by CAM-X to evaluate message services over a six-month period. The evaluation criteria include response time, the courteousness of the phone rep, accuracy of the call, knowledge of the account, and overall impression of the call. “The Award of excellence program is designed to evaluate the caller first in every aspect of the call. By winning this prestigious award you are demonstrating your commitment to customer service excellence and bettering our industry,” says CAM-X President Garrett Bidewell. “Congratulations to this year’s winners of the Award of Excellence!”
Anserve provides state-of-the-art answering services to contractors, medical and healthcare practices, hospice care, real estate, property management companies, and law offices. Anserve offers 24/7/365 high-quality answering services by trained specialists that will take your business to the next level. For more information visit: www.anserve.com.