Anserve Inc. of Butler, NJ has been honored with the exclusive 2019 Award of Excellence for the 5th consecutive year. The Award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call center services including telephone answering and message delivery.
Anserve Inc. was presented with the award recently at the CAM-X 55th Annual Convention and Trade Show held at the Fairmont Macdonald Hotel in Edmonton, AB. “We are proud to have won the prestigious CAMX Award of Excellence for the 5 the consecutive year. This truly reflects the care and compassion our employees demonstrate on a daily basis, where every call matters,” said Noelia Sarmiento, Quality Assurance Coordinator.
Independent judges are contracted by CAM-X to evaluate message services over a six-month period. The scoring criteria include:
- Response Time
- Courteousness of Rep
- Accuracy of Call
- Knowledge of Account
- Overall Impression of Call
A benchmarking program with the depth and longevity of the CAM-X Award of Excellence, 30 years, has indeed stood the test of time. Winners of this award have often spent years honing their in-house call quality programs before either entering this program or winning for the first time. Receiving this esteemed award is a testament to consistent, excellent service over a long period of time. A hearty congratulations to every award winner.” says CAM-X President Pat Vos.
Now a five-time winner, Anserve Inc. States earned the Gold Award for five consecutive years. CAM-X extends its congratulations to the staff of Anserve Inc. on their proven quality service to their customers.
CAM-X is a Canadian based trade Association for the Call Management industry which includes call centers, telephone answering services, telemarketing services, and other communication services. Their goal is to contribute to their members’ profitability by fostering a willingness to exchange ideas, experiences, and solutions while promoting the general welfare and ethical standards of our industry. Please visit www.camx.ca for more information.
About Anserve Inc.
Anserve is a family-owned and operated phone answering services provider founded in 1969, which services customers throughout North America. Anserve offers 24/7 professional answering services for medical practices, home health care, and other businesses. Visit www.anserve.com for more information, or call Rob Ward at 800-980-9770.