Maintaining your business’s reputation is among one of the most important keys to success. High satisfaction ratings require clear, consistent and reliable communication, whenever your clients need assistance.
However, if you’re trying to perform dozens of other tasks necessary to keep a business running, something as simple as taking phone calls can be difficult or distracting. Missing too many phone calls from customers has a real negative impact on perception and opinions.
Luckily, a call answering service can prevent poor customer feedback by ensuring your business answers every call it receives from clients.
What Does a Call Answering Service Do for a Business?
A call answering service makes your company’s customer service a priority. With a call answering service, your company can offer 24/7 customer service, reduce the amount of time clients hold on phone lines and connect your clients with live people who can answer questions and solve problems.
Executives appreciate the value of a live all answering service. A quote by JJ Tashjian, Owner JJ’s Towing, and an Anserve client sums it up nicely: “..I stand behind the value of having our calls answered by a LIVE Anserve Agent. My business would not have survived relying on voicemail and employee cell phones. Our industry is competitive and I realize our customers have choices. Using live and experienced agents makes for better customer service….”
Call answering services can handle everything from scheduling appointments to answering complicated questions or simply ensuring a priority message is relayed immediately. By employing a call center service, callers are no longer required to leave voicemails, call back multiple times or wonder if they will get a callback.
Additionally, call answering services allow you to focus on other aspects of running the business, and better distribute your time to those important tasks.
How a Call Answering Service Improves Your Business
Not only does a call answering service effectively handle customer care but using such a service can actually improve your business.
Good customer service helps retain a loyal customer base, which translates into consistent and reliable revenue. By failing to provide the clients you already have with good customer service, you’re more likely to lose those customers and will have to commit more resources to seek and retain new ones. A vicious cycle.