Answering services can be extremely helpful to medical and business offices when they need telephone coverage after regular business hours and during the day when they are short on staff. In order for the answering service to provide excellent customer service, it is necessary for all representatives to be well trained and constantly tested to assure that high standards of customer service are consistently met.
Many answering services participate in evaluations conducted by independent companies so they may receive awards of excellence and be certified by their industry association. In preparation for these annual tests, these answering services train and test their own staff continuously throughout the year to assure that they are prepared to meet the requirements for their industry excellence awards. Every employee is expected to adhere to standards of courtesy and professionalism on all calls, and through this ongoing testing program, these answering services can be confident that the expectations of their customers will be consistently met.
Learn more about Anserve’s quality assurance program by giving us a call today!