From small businesses to larger organizations, Anserve has provided call answering services to all kinds of businesses since 1969. After more than 50 years, Anserve continues to be a family-owned business, now with more than 100 employees. Today, Anserve provides call answering services for government agencies, healthcare providers of all types, small businesses like plumbers, electricians, and HVAC technicians, and for utilities and property management companies.
Even in today’s e-commerce environment, 79% of consumers say they prefer to interact with businesses via phone. However, a nearly equal number of consumers (75%) say they will not leave a voicemail if a live representative doesn’t answer their call. Anserve is a 24×7 answering service, so we continuously answer calls, even after-hours, on holidays and weekends.
Anserve combines technology and customized scripting to ensure we capture your data and deliver your messaging correctly. We are an extension of your brand and, as the first person interacting with your customer base, we will make a good impression on your behalf.
Live agents: Live agents are trained in customer service, HIPAA compliance, and data security. Anserve is an award-winning answering service managing over 18,000 calls per day with agents translating over 200 languages.
We are available 24/7: Our experienced live agents work to provide the best after-hours answering service for your business. Having a live agent answer your call who is familiar with your business is a huge advantage over having an off-hours voicemail box.
We have leading-edge technology: Anserve has built-in natural gas generators to manage power outages….we will always answer your calls. Anserve protects its clients’ data with encrypted messaging capabilities and by storing data at a colocation, a temperature-controlled environment with auxiliary power, supercharged bandwidth, and physical security.