Blog

Do you need a 24/7 Contact Center Vendor?

July 16, 2018

Every business constantly seeks ways to grow and prosper. One of the best ways to ensure continued success is to find ways to improve customer services. A contact center vendor is a surprising and simple way to elevate a business’ customer service standards. Below are some signs that your business could use a 24/7 contact…

Why Our Clients Use Call Answering

April 30, 2018

Business Advice, Live Answering Service, Medical Answering Services, Phone Answering Services, Physician Answering Services, Real Estate Answering Service, Small Business Answering Services

Customers today want to speak to a live human being when they are calling. Machines typically frustrate callers and are very informal, leaving people uncertain if they should expect to hear back from anyone. Most companies aren’t available all hours of the day, but customers expect you to be! Things happen all the time that…

Outsource Call Answering Provides Effective Affordable 24/7 Coverage

February 26, 2018

Business Advice, Phone Answering Services

call answering, outsource calls, outsourcing

Staying flexible and dynamic in today’s digital environment creates the need to outsource call answering. Most companies consider themselves intelligent. However, the really ‘smart’ companies know they need to offer a full range of contact options for clients and leads: phone, email, fax and even sometimes traditional snail mail for special circumstances. These adept companies…

Confidence of Companies Using Colocations

December 14, 2017

Answering Service

Partnering with a company that has chosen to move their server network to a remote colocation has many benefits and reduced concern. First, what is a colocation? A colocation data center (often called a colo) is a data center facility in which a company or firm can rent space for servers and other computing hardware.…

Why Should My Office Use Pinnacle Secure Messaging?

October 17, 2017

Medical Answering Services

Everyone texts each other, people both personally and professionally tend to leave a text message instead of a voicemail. Even worse, only 14 percent of individuals who receive voicemails decide to listen to them. When you are a doctors office, leaving a message for a patient to call back is imperative, that is why so…

Using Call Answering During Natural Disasters

October 2, 2017

Disaster preparedness

call answering disaster, hurricane disaster plan, hurricane harvey, hurricane irma, hurricane maria

The repeated natural disasters that broke havoc on the United States, Peurto Rico, and the Carribean in the past thirty days forces businesses to reconsider the effectiveness of their disaster recovery plan. The hurricanes experienced in Texas, Florida, and the islands are a rude reminder of the Sandy hurricane that struck the New Jersey Shore in…

The True Care of Call Answering for Hospice Care

September 25, 2017

Medical Answering Services

In-home care and hospice care are sensitive issues that many people and families are faced with on a daily basis. Individuals in these situations need to talk to a live person, not a pre-recorded machine, regardless of the time of the day or night that needs to happen. That is why it is important to…

Real Reason to Use Call Answering, No Matter Your Firm’s Size

August 31, 2017

Business Advice

Many businesses of all sizes still use the voicemail that comes with their cell phones and hardlines. But, things are changing. The number of freelancers, 100% virtual companies, and solo-preneurs has increased from 15 million in the nineties to over 45 million today. Many analysts are predicting these people will comprise over half of the…

Why Is Multilingual Customer Support Required?

July 26, 2017